Contractor Specialist Sales Tech Liaison (2 Year Contract)

In brief

Overview The Contractor Specialist Sales Tech Liaison is a 2-year contract role at Toyota. This position reports to the Manager Sales Technical Liaison and is situated within the Technical Services Department, which is part of the Customer First Division. What you will do Key responsibilities for this role include: * Performing product analysis and consolidating facts and data to enhance "go & study activities". * Strengthening the service function. * Gathering quick information from the market. * Strengthening FTR (Fix it Right) analysis. * Compiling detailed reports as an "antenna function" to enhance sensitivity for early detection/early resolution, including FTR issuing. * Conducting detailed research on product-related matters. * Compiling communication to the dealer network, such as service bulletins. * Presenting to various audiences, including "Nuts & Bolts" (dealer network) and Technical Conferences. * Liaising with TMC, TSAM, public relations, legal department, customer call centre (CQD), and other related departments. * Ensuring "Fix it right first time" for product resolution. * Studying and developing f/fix methods and coordinating parts with NPDC. Requirements (from the original advert) * NQF Level 6 (360 credits - level 8 framework) Mechanical + 3 years working experience as motor technician / motor mechanic or similar OR Qualified Motor Mechanic + Master Technician (G1) + 5 – 6 years relevant experience. * Computer experience in MS Office and Outlook. * Advanced level of technical knowledge. * Field experience dealing with voice of the customer. * Will be required to travel. Who should apply The ideal candidate for this Contractor Specialist Sales Tech Liaison position will possess an NQF Level 6 (Mechanical) qualification with at least 3 years' experience as a motor technician/mechanic, or be a Qualified Motor Mechanic with Master Technician (G1) status and 5-6 years of relevant experience. Applicants should be proficient in MS Office and Outlook, have advanced technical knowledge, and possess field experience in addressing customer feedback. The role requires willingness to travel. Candidates who also bring a minimum of 5 years’ experience at dealer level, experience in a research or analysis position, and at least five years of technical experience on Lexus and Toyota models would be particularly well-suited. Key competencies include accurate information gathering and analysis, awareness and commitment to the company's mission, situational awareness and decisiveness, effective communication and sharing of mid to long-term plans, a creative and innovative vision, the ability to establish frameworks and systems for organisational learning, skill in providing feedback of evaluation results for long-term development of others, perseverance, strategic reallocation of resources and review of work methods, and suitable assignment with objective performance review. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/contractor-specialist-sales-tech-liaison-2-year-contract-toyota-2 Source: myjobmag

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At a glance

• At least 3 years of experience.

• Microsoft Office

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Job description

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