Job Grade: P12
Companies and Intellectual Property Commission (CIPC)
- Minimum qualification
- Diploma
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role, Job Grade P12, is with the Companies and Intellectual Property Commission (CIPC). The position involves providing customer support primarily via webchat, serving as the primary point of contact for customer inquiries. The incumbent will provide information on CIPC's products and services, handle and resolve issues related to transactions, product knowledge, and general questions. The role also includes identifying product or service-related problems and escalating technical issues to relevant departments for further investigation and resolution. **What you will do** * Provide prompt and professional support to customers via webchat and/or social media * Assist customers with application queries, transactions, and troubleshooting issues * Educate customers on how to use CIPC platforms efficiently * Provide product and service information to customers * Escalate technical issues and complex queries to the relevant teams when necessary * Work collaboratively with internal teams to improve customer experience and resolve concerns * Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach **Requirements (from the original advert)** * National N Diploma in Management Assistant/ Public Administration. * Minimum of six (6) months’ relevant experience in webchat customer support. **Who should apply** Candidates who are proficient in providing customer support through digital channels such as webchat and social media, possess the ability to assist customers with application queries, transactions, and troubleshooting, and can educate users on platform usage. The ideal candidate should be capable of escalating complex and technical issues, collaborating with internal teams to enhance customer experience, and consistently delivering a positive, solution-driven approach to ensure high customer satisfaction. **Deadline** 16 November 2026 **Reference** Original posting: https://www.govpage.co.za/vacancies/companies-and-intellectual-property-commission-cipc-vacancies-2 Source: govpage
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
Job description
Before you apply
- Confirm the requirements and closing date on the original listing (govpage). SPANi lists vacancies from other sites and may not reflect last-minute changes.
- Legitimate employers do not charge application, registration or training fees.
- Don't send your ID or bank details before you have confirmed the employer is real.
Before you apply
- Read the full advert and confirm you meet the minimum requirements before applying.
- Tailor your CV headline and most recent experience to the job title and key skills.
- Note the closing date and reference number, and keep a copy of what you submit.
- Apply only through the employer or job board link — never pay to apply.