Software Support Consultant

In brief

**Overview** CodeConnect Staffing is recruiting for a Software Support Consultant on behalf of a client in the software solutions industry. This permanent, full-time, on-site role in Sandton, Gauteng, involves joining the client's Customer Success team. The position focuses on providing technical support to customers, troubleshooting software-related issues, managing support tickets, and ensuring timely resolution of queries. **What you will do** * Provide professional and efficient technical support to customers, investigating and resolving software-related queries. * Log, prioritise and manage support tickets, ensuring accurate documentation and timely follow-up. * Troubleshoot software installation, configuration, upgrade and general functionality issues. * Investigate recurring technical problems, conduct root cause analysis and recommend preventative solutions. * Escalate complex or unresolved technical issues to second-level support or development teams. * Conduct software version testing, identify bugs and document findings using appropriate tracking tools. * Assist with testing bug fixes and new software features before customer release. * Perform system health checks to identify and prevent potential issues. * Collaborate with Development, QA and Product teams to improve software functionality and customer experience. * Maintain accurate support documentation and contribute to continuous process improvements. * Provide basic support relating to internal bookkeeping systems where required. **Requirements (from the original advert)** * Matric (essential). * A tertiary qualification in Information Technology or a related field (advantageous). * Minimum 3 years' experience in an IT support, software support or help desk environment. * Proven experience troubleshooting software applications and resolving technical issues. * Experience using support ticketing and incident management systems. * Understanding of software installation, upgrades and configuration. * Exposure to software version testing, bug reporting and issue tracking. * Basic knowledge of networking and hardware troubleshooting. * Excellent written and verbal communication skills. * Experience with Web Windi, Azure DevOps, TFS or similar support and issue-tracking platforms (advantageous). * Experience supporting legal practice management or accounting software (advantageous). * Understanding of bookkeeping systems and processes (advantageous). * Exposure to software quality assurance and release testing (advantageous). * Strong analytical and technical problem-solving skills. * Customer-focused with excellent interpersonal skills. * Organised, detail-oriented and able to manage multiple support requests. * Proactive in identifying issues and following through to resolution. * Ability to work independently and collaborate with cross-functional teams. * Strong time management skills and the ability to work under pressure. **Who should apply** This role is suitable for a technically minded, customer-focused individual with strong problem-solving abilities and the capacity to work effectively with internal development and product teams. The ideal candidate will possess strong analytical and technical problem-solving skills, excellent interpersonal skills, and be organised, detail-oriented, and capable of managing multiple support requests. They should be proactive, able to work independently and collaboratively, and demonstrate strong time management skills, including the ability to perform under pressure. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/sandton/software-support-consultant-id-7603886 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Azure
• Bookkeeping

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (jobmail). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Applying for permanent roles

• Mirror the job title and top three requirements in your CV summary and most recent experience.
• Quantify results where possible: sales targets, cases handled, tickets closed, or team size.
• Proofread contact details and filenames before submitting — small errors cost interviews.
• Verify the company and role on the source page before sharing ID copies or banking details.