Guest Liaison / Night Relief - Bantry Bay

In brief

**Overview** The role of Guest Liaison / Night Relief is for an award-winning Boutique Hotel located in Bantry Bay. This position is central to ensuring every guest experience, from the first impression to the final farewell, is seamless, personal, and unforgettable. The successful candidate will orchestrate all front-of-house interactions with precision and grace. **What you will do** * Deliver an intuitive, personalized guest experience from check-in to departure. * Handle guest reservations, billing, profiles, and correspondence with accuracy and discretion. * Prepare guest lists, itineraries, daily reports, and handovers with a meticulous eye for detail. * Manage and maintain administrative systems (Opera, POS, MS Office) with consistency and care. * Support concierge services and assist guests with bespoke recommendations and bookings. * Oversee overnight operations and ensure the property is secure and guest-ready each morning. * Liaise with all departments to ensure smooth daily operations and maintain house standards. **Requirements (from the original advert)** * Grade 12 * Formal Hospitality Qualification preferred. * Minimum 3 Years experience in a 5-star or similar luxury environment. * Strong administrative background with excellent computer literacy (Opera, POS, Word, Excel, Outlook). * Sophisticated; service-driven, impeccably organised and naturally hospitable. * Passionate about administrative excellence and organisational systems. * Strong communicator with fluency in English and confidence dealing with international guests. * Highly organised and detail-focused, with strong multitasking abilities. * Knowledgeable about Cape Town’s cultural, dining, and leisure offerings. * Flexible to work varied shifts, including nights and weekends. **Who should apply** The ideal candidate is a proven, motivated individual capable of ensuring a seamless, personal, and unforgettable guest experience from arrival to departure. They should be sophisticated, service-driven, impeccably organised, and naturally hospitable, with a passion for administrative excellence and organisational systems. Strong communication skills are essential, including fluency in English and confidence in dealing with international guests. The candidate must also be highly organised, detail-focused, possess strong multitasking abilities, and be flexible to work varied shifts, including nights and weekends. Knowledge of Cape Town’s cultural, dining, and leisure offerings is also desired. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/south-africa/guest-liaison-night-relief-bantry-bay-id-7610674 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Excel
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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