Revenue & Reservations / Guest Experience Manager
- Location
- Cape Town, Western Cape
- Contract
- Permanent
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role is for a Revenue & Reservations / Guest Experience Manager at a Western Cape hospitality company. The company specializes in short-term rentals and property management, overseeing more than 100 properties. The organization is seeking a business-driven manager to lead these functions. **What you will do** * Oversee a team of 5 guest service staff members, each managing a portfolio of short-term rental properties (up to 20). * Manage and optimize systems, processes, operations, and sales functions. * Lead the Customer Relationship Management (CRM) and guest experience functions. * Manage short-term rental (STR) and villa operations, encompassing dynamic pricing, guest experience, maintenance coordination, and owner management. * Apply financial acumen to STR and villa operations. * Manage Reservations and Revenue functions. **Requirements (from the original advert)** * Minimum 5 years in hospitality management, short-term rentals, or property management. * Minimum 2 years managing a team, ideally up to 10 people. * Experience in hospitality, property management, revenue management, and owner relations. * Strong administrative skills with proficiency in systems, processes, operations, and sales. * Proven track record as a CRM (Customer Relationship Management) and guest experience function HOD/Manager. * Experience with PriceLabs (or any revenue-management platform); Hostaway or an equivalent PMSA. * Good understanding of the Airbnb / OTA environment. * STR (short term rental) and villa operators experience covering dynamic pricing, guest experience, maintenance coordination, and owner management, as well as financial acumen. * Proven track record in Reservations and Revenue management (ESSENTIAL). * A valid driver's licence and access to a reliable vehicle. * Cape Town based candidate only. * Possession of all specific experience outlined in the advert is required. **Who should apply** The ideal candidate is a business-driven manager based in Cape Town, with proven Revenue and Reservations Management experience, who meets all the specific experience requirements detailed in the advert. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/cape-town/revenue-reservations-guest-experience-manager-id-7610696 Source: jobmail
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At a glance
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Job description
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