Night Auditor

In brief

Overview This role is for a Night Auditor, advertised by Karen Tupper Recruitment. The position involves managing front desk operations, guest services, and critical financial reconciliations during overnight shifts in a hospitality environment. The ideal candidate will play a key role in ensuring seamless operations and exceptional guest experiences during non-standard hours, likely within a 4- or 5-star establishment given the experience requirements. What you will do * Manage the Front Desk, incoming calls, guest check-ins and check-outs. * Deliver exceptional guest service, attending to enquiries and resolving complaints professionally. * Complete end-of-day procedures, financial reconciliations, cash handling and operational reporting. * Investigate discrepancies and resolve account-related issues. * Verify guest information and payment methods accurately. * Collaborate with Front Office, security and other departments to ensure seamless operations. * Maintain guest privacy, confidentiality and workplace safety. * Identify opportunities to upsell hotel products and services. * Handle sensitive situations with tact, discretion and professionalism. * Ensure compliance with hotel policies, procedures and service standards. Requirements (from the original advert) * South African citizen residing in Cape Town. * Matric / Grade 12 qualification. * Hospitality qualification preferred. * Minimum 2 years’ experience in a similar role within a 4- or 5-star hospitality environment. * Fluent in English, with excellent communication and telephone etiquette. * Proficiency in Microsoft Office, particularly Excel, and Opera essential. * Sound financial acumen and experience in financial reconciliation and reporting. * Well-presented, professional and guest-focused approach. * Strong organisational, planning and problem-solving skills. * Calm, confident and positive demeanour, with excellent attention to detail. * Ability to work independently, demonstrate initiative and perform under pressure. * Strong interpersonal skills and a commitment to teamwork. * Flexibility to work overnight shifts, weekends and public holidays. Who should apply This role is suitable for a professional, guest-focused South African citizen residing in Cape Town, who holds a Matric/Grade 12 qualification and possesses a minimum of two years' experience as a Night Auditor in a 4- or 5-star hospitality setting. The ideal candidate will be fluent in English with excellent communication skills, proficient in Microsoft Office (especially Excel) and Opera, and demonstrate strong financial acumen. They should be well-presented, possess strong organisational and problem-solving abilities, maintain a calm and confident demeanour, and be able to work independently, under pressure, and as part of a team, with flexibility for overnight shifts, weekends, and public holidays. A hospitality qualification is considered advantageous. Deadline Not specified Reference Original posting: https://www.jobmail.co.za/jobs/tourism-hospitality/other-tourism-hospitality/western-cape/night-auditor-id-7609606 Source: jobmail

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Excel
• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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