Retention Consultant (Afrikaans)

In brief

**Overview** This role is for a Retention Consultant (Afrikaans) at Telesure Investment Holdings (TIH). The primary purpose of this position is to facilitate the retaining of policies through company-approved retention strategies. It emphasizes maintaining strong customer relationships, meeting key performance indicators (KPIs), and effectively troubleshooting specific customer problems. The consultant is expected to possess solid knowledge of products, their characteristics, and the market, with a focus on brand growth and processing alternative solutions to meet customer needs. **What you will do** * Facilitate the retaining of policies through company-approved retention strategies, focusing on maintaining customer relationships, meeting various KPIs, and troubleshooting specific customer problems. * Provide a quality service to customers, identifying opportunities to secure new business or support retention, which may include processing cases, dealing with complex queries, and investigating and resolving customer problems. * Set clear objectives for each call, use standard materials to make presentations to customers, and ask relevant questions to evaluate customer interest and identify areas for further information or explanation. * Identify products or services that best meet customer needs, use personal expertise to propose quantities and product configurations, explain alternative solutions, and influence customers to retain their business. * Help manage customers by carrying out standard activities. * Develop knowledge and understanding of the organization's policies, procedures, and relevant regulatory codes to ensure work adheres to those standards, obtaining authorization for exceptions from mandatory procedure when required. * Prioritize workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance and KPIs. * Keep abreast with current changes in internal policies and procedures. * Develop capabilities by participating in assessment and development planning activities, formal and informal training and coaching; gain or maintain external professional accreditation where relevant. * Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. **Requirements (from the original advert)** * Matric / Grade 12 or SAQA Accredited Equivalent (Essential) * Regulatory Exam 5 (Advantageous) * FAIS credits, CPD hours and COB (Advantageous) **Who should apply** This role is suited for individuals proficient in Afrikaans who are customer-focused, skilled in sales and retention strategies, and capable of maintaining strong customer relationships. Ideal candidates will possess solid product and market knowledge, be adept at troubleshooting customer problems, and committed to meeting KPIs and ensuring operational compliance. They should also be proactive in personal capability building and staying informed on relevant industry changes and regulations. **Deadline** 4th November, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/retention-consultant-afrikaans-telesure-investment-holdings-tih Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service
• Afrikaans

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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