Transportation Operations Program Manager - Amazon Logistics, ZA Operations

In brief

Overview Amazon is a customer-centric e-commerce platform, continually innovating and evolving to offer low prices, vast selection, and convenience. Amazon Operations is the underlying fulfillment and customer service engine, ensuring a consistent, world-class customer experience. The South African market is identified as a large and growing consumer market positioned for growth. This is a hands-on role as a Transportation Operations Program Manager, central to the customer experience, focused on efficiently moving packages from fulfillment centers to customers' doorsteps. The role involves driving programs across last-mile operations to deliver operational excellence and continuous improvement. It is described as an entrepreneurial position within a fast-paced, ambiguous, and collaborative environment, calling for invention, grit, and local ingenuity. The South Africa Operations team is a small team committed to their vision of being the most loved e-commerce store in South Africa by delighting customers with the best, locally-relevant fulfillment experience. They uphold Amazon's Day 1 culture, commit to employee development, invent in their communities, innovate continuously, and learn quickly from failures. What you will do * Work across multiple internal and external stakeholders to achieve timely launches of new programs and capabilities, and to deliver consistent, high-quality operations outcomes for customers. * Manage safety, quality, productivity, and the customer delivery promise across Amazon’s delivery operations and delivery partners, with strong Customer Obsession and a high sense of Ownership. * Collaborate with partner teams including Safety and Loss Prevention, Engineering, Capacity Planning, Human Resources, and Delivery Experience (DEX) to develop plans that meet operational business objectives. * Partner closely with Fulfillment Operations, Supply Chain, and Finance, as well as delivery-station teams to ensure smooth daily operations. * Own the deployment of continuous-improvement initiatives for network standards, working with delivery stations, delivery partners, fulfillment centers, and customer service teams to provide a best-in-class delivery experience, speed, and cost structure. * Support demand and capacity planning by partnering with Delivery Experience (DEX), Supply Chain, Fulfillment, Finance, and Planning to determine short, medium, and long-term future demand for transportation and delivery resources. * Manage the operational relationship across delivery partners, resolving operational issues, driving standard-work compliance and performance, and supporting commercial and contractual requirements where needed. * Build and run reporting mechanisms to manage operational performance. * Review daily performance reports and deep-dive station-level and delivery-area performance; working with sites and delivery partners to bridge performance gaps and implement corrective actions. * Address blockers from the previous day to drive immediate corrective actions and prioritize any required interventions. * Manage emerging issues that may put delivery operations at risk, putting mitigations in place to protect the customer promise and delivery experience. * Support workforce and capacity planning. * Partner with cross-functional teams on tactical and strategic initiatives such as network expansion, program launches, and efficiency initiatives. * Prepare and contribute to weekly, monthly, and quarterly business reviews. * Respond to customer and stakeholder escalations. Requirements (from the original advert) *Basic Qualifications:* * 2+ years of employee and performance management experience * 3+ years of program or project management experience * Experience in transportation or supply chain within a high-volume logistics, manufacturing or engineering environment * Experience developing operational metrics *Preferred Qualifications:* * 3+ years of performance metrics, process improvement or lean techniques experience * Bachelor's degree or equivalent * Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Who should apply This role is for high-potential, flexible, and innovative individuals. The ideal candidate is entrepreneurial, possesses grit, and local ingenuity, thriving in a fast-paced, ambiguous, and collaborative environment. They should demonstrate strong Customer Obsession and a high sense of Ownership, align with Amazon's Day 1 culture, be committed to continuous development and innovation, and be prepared to learn quickly from failures. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/transportation-operations-program-manager-amazon-logistics-za-operations-amazon Source: myjobmag

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At a glance

• At least 2 years of experience.

• Project management
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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