Tech Officer: Customer Engineer (FS)
- Location
- Port Elizabeth, Eastern Cape
- Work model
- On-site
- Minimum qualification
- Diploma
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role is for a Tech Officer: Customer Engineer (FS) at BCX. The primary purpose of this position is to provide technical support for incidents arising from the hardware deployed in various stores for contracted clients. **What you will do** * For maintenance resources, you will timeously attend to Severity Level 1 type incidents and ensure first-time resolution without return trips. * For installation resources, you will be actively involved in all first-time installations and project rollouts, providing advice on issues, training, and support for junior resources. * Provide first-line and onsite support to clients, diagnosing and resolving incidents for IT infrastructure deployed or to be installed in stores. * Offer technical support to junior technicians encountering difficulties onsite during incidents and/or installations. * Successfully perform and advise on the full range of defined tasks associated with operating and controlling installed hardware and software. * Ensure the effective and efficient execution of all tasks and procedures to agreed service levels or specific requirements. * Continually install or remove hardware and/or software using supplied instructions and tools, following agreed standards. * Diligently drive Service Level Agreement (SLA) on all maintenance, non-maintenance incidents, and preventative maintenance. **Requirements (from the original advert)** * **Minimum Qualifications:** NQF 4: Grade 12 National Diploma * **Experience:** 2 years’ experience * **Certifications:** CompTIA A+, A+, Linux Certification (CompTIA Linux, LPIC) * **Core Functional Skills & Capabilities:** Customer Focus, ICT Knowledge, Problem solving, Technology Consulting, Teamwork * **Core Behavioural Competencies:** Job Match, Culture Match, Applying expertise & Technology, Delivering Results & Meeting customer expectations, Following instructions & procedures, Working with people * **Special Requirements / Employment Condition:** * Required to travel locally * Drivers Licence and Reliable Vehicle (both required) * Ability to work extended /long hours as and when required **Who should apply** The ideal candidate is someone who is customer-focused, possesses strong ICT knowledge, and excels at problem-solving, technology consulting, and teamwork. They should be adept at applying their expertise, delivering results, meeting customer expectations, following instructions, and collaborating effectively with people. This role also suits individuals capable of local travel, working extended hours, and who possess a valid driver's license and a reliable vehicle. Furthermore, candidates should be able to advise, train, and support junior technical resources. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/tech-officer-customer-engineer-fs-bcx-10 Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 2 years of experience.
- Linux
- Driver's licence
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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