Technical IT Manager

In brief

**Overview** This role is for a Technical IT Manager, recruited by MultiSEARCH Recruitment. The position leads a technical operations team and is accountable for various critical functions including effective technical support, customer implementations, ongoing technical account maintenance, hosted backup infrastructure oversight, and internal IT services. The role requires a blend of people leadership, customer engagement, operational accountability, and sound technical judgment. **What you will do** * Lead the technical operations team. * Be accountable for effective technical support. * Manage customer implementations. * Oversee ongoing technical account maintenance. * Provide hosted backup infrastructure oversight. * Manage internal IT services. * Apply people leadership, customer engagement, operational accountability, and sound technical judgment. * Collaborate with Account Management, Sales, Development, Finance, and senior management to maintain customer satisfaction, improve backup protection and license utilization, reduce operational risk, and support customer retention. * Manage product scope, including the company's owned solution and supporting 3rd party solutions such as Cloud-to-Cloud Microsoft 365 Backup, MSP360 Backup, Email Threat Protection, and Sendmarc. **Requirements (from the original advert)** Not specified. **Who should apply** This role is suitable for individuals who can lead a technical operations team and are accountable for various technical and operational aspects, including customer support, implementations, account maintenance, and IT services. The ideal candidate will demonstrate strong capabilities in people leadership, customer engagement, operational accountability, and sound technical judgment. They should also be adept at cross-functional collaboration with departments like Account Management, Sales, Development, Finance, and senior management to achieve customer satisfaction and business objectives, particularly regarding backup protection and license utilization. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/automotive/automotive-technician/randburg/technical-it-manager-id-7607180 Source: jobmail

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At a glance

• Microsoft Office

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