Client Relationship Manager

In brief

Overview This role is for a Client Relationship Manager at Discovery. The primary purpose of the position is to accurately review and assess In-Hospital related queries and updates, ensuring alignment with Discovery Health products, benefit entry criteria, and established protocols. What you will do The successful applicant will be responsible for, but not limited to, the following key job functions: * Dealing with all In-Hospital (IH) queries and escalations through to resolution. * Enforcing policy, protocol, and benefits decisions. * Meeting daily Operational Targets, including TWT (Turnaround Time), etc. * Performing Ad Hoc duties based on business requirements. * Communicating effectively and accurately, verbally and in writing, regarding progress and outcomes to complainants. * Liaising with relevant stakeholders involved in the member’s care to ensure the best possible member journey. Requirements (from the original advert) **Essential Education and Experience:** * Matric * Nursing Qualification Enrolled/Professional Nurse * Valid SANC Registration * Discovery Health working experience in a clinical role * Discovery Health products and system knowledge * PMB Legislation Knowledge * Analytical Skills * Effective Communication Skills Written & Verbal * MS Office **Skills:** * Adapts interpersonal style to suit different people or situations * Adapts to changing circumstances * Assertive and confident * Attention to detail * Customer focused * Demonstrates integrity * Shows urgency and passion for servicing **Role Specific Behaviours (Competencies):** * Ensures accountability. * Action oriented * Manages ambiguity. * Attracts top talent. * Business insight * Collaborates * Communicates effectively. * Manages complexity. * Manages conflict. * Courage * Customer focus * Decision quality * Develops talent * Values differences * Directs work. * Drives engagement * Financial acumen * Global perspective * Cultivates innovation. * Interpersonal savvy * Builds networks. * Nimble learning * Organizational savvy * Persuades * Plans and aligns. * Being resilient * Resourcefulness * Drives results * Demonstrates self-awareness. * Self-development * Situational adaptability * Balances stakeholders * Strategic mindset * Builds effective teams. * Tech savvy * Instils trust. * Drives vision and purpose * Optimizes work processes Who should apply The ideal candidate is a values-driven, optimistic individual who is resilient, eager to learn on the fly, and skilled at problem-solving. They should be people-savvy, able to instil trust, and driven to achieve results. Candidates demonstrating self-awareness and a commitment to self-development are encouraged. Prior experience of at least 1 year in a CRM role and Discovery Health Pre-Authorizations working experience are considered advantageous. This role is suited for someone who adapts their interpersonal style, is assertive, customer-focused with attention to detail, and possesses urgency and passion for service. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/client-relationship-manager-discovery-limited-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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