Position : Operations & Marketing Coordinator  Work Hours (Client) : Willingness to work evening and night shifts, typically between 4:00 PM – 12:00 AM EST or 5:00 PM – 1:00 AM EST (final schedule to be confirmed) Holidays : 5 days annual PTO       Pay Range : $1200 - $1800 USD/month (varies based on skill set and experience level) Location of Search : South Africa or Latin America Company/Client Overview: Our client is a family-owned property management business in Clearwater, FL, specializing in vacation rentals across Tampa Bay beaches. They offer full-service management, marketing, and guest support for homes and condos, helping owners maximize bookings while ensuring exceptional guest experiences. Duties and Responsibilities: We’re looking for a dynamic generalist covering marketing, operations, and admin support with experience in the short term rental industry. This role will have a range of responsibilities supporting the small dynamic team in areas including marketing, guest services, operations reporting and more.  Marketing & Listing Optimization: * Optimize property listings across OTAs (Airbnb, VRBO, etc.) including photo order, editing, headlines, descriptions, and amenities to maximize bookings. * Create and send newsletters and email campaigns via MailChimp or similar platforms to engage past and prospective guests. * Maintain organized records of marketing content, system processes, and listing updates. Operational Support & Reporting: * Track and summarize KPIs (occupancy, revenue, engagement, etc.) and provide actionable insights to the team. * Prepare and maintain reports on property performance, guest interactions, and booking trends. * Use internal systems such as Streamline (possibly Vintory, Breezeway or Enso Connect) * Identify opportunities to improve operational workflows and standardize processes. Guest Interaction: * Handle occasional inbound communications and overnight calls when necessary. * Troubleshoot guest issues and escalate to on-site Guest Services Managers as needed. Other Responsibilities: * Assist with sourcing and ordering items for guest experiences or operational needs. * Support the team in ad hoc marketing, reporting, and operational projects. Minimum Requirements: Language requirement: Excellent English Communication Skills (neutral accent) Experience: 3+ years of related experience  * 3+ years of experience in marketing and customer service, preferably within a vacation rentals or property management company * Extensive, hands-on experience in property management operations, including PMS platforms and OTAs (e.g., Airbnb, VRBO; Streamline is a plus) * Strong background in guest communication, with the ability to handle inquiries and resolve concerns professionally—even in challenging situations * Proven experience in listing optimization, maintaining consistency, accuracy, and quality across multiple listings * Experience with administrative tasks, reporting, and coordination, with strong attention to detail and follow-through * Proficient in Excel and comfortable managing data and workflows * Proven ability to create content and manage newsletters using Mailchimp or similar platforms * Native-level English proficiency, with excellent written and verbal communication skills * Highly organized, proactive, and able to see tasks through to completion within a reasonable timeframe Skills & Attributes: * Strong marketing and analytical mindset. * Excellent verbal and written English communication. * Detail-oriented, problem-solver,  highly organized, independent and able to manage multiple projects simultaneously. * Comfortable using spreadsheets reporting tools, guest communication platforms, AI tools, and operational software * Ability to troubleshoot guest issues calmly when required.