Permanent
Housekeeping Manager
Unknown, Unknown
unknown
Closing date not listed
About this role
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Tourism/Hospitality - Other Tourism/Hospitality
Stellenbosch
FULL TIME
Job Summary
Purpose of the Role: To lead and manage the Housekeeping department, ensuring exceptional standards of cleanliness, presentation, hygiene, and guest service across all guest rooms, public areas, and back-of-house facilities, in line with hotel policies and procedures
Key Responsibilities Include but Are Not Limited To
* Lead, manage, and motivate the Housekeeping team including room attendants, laundry, and porters
* Ensure all housekeeping staff comply with hotel policies relating to uniform, hygiene, and conduct
* Liaise daily with Reception regarding occupancy, arrivals, departures, VIP guests, and special requirements
* Plan and allocate daily duties, room lists, cleaning schedules, and checklists
* Conduct regular inspections of guest rooms, public areas, laundry, and recreational areas to ensure standards are met
* Ensure maintenance issues are identified, reported, and resolved prior to rooms being released to Front Desk
* Maintain consistently high standards of cleanliness, presentation, and guest service
* Oversee guest and hotel laundry services in line with hotel standards
* Ensure full compliance with health, safety, and hygiene regulations
* Develop, implement, and maintain housekeeping and preventative maintenance checklists
* Conduct daily briefings, training, and performance management sessions as required
* Manage staff performance, discipline, and development where necessary
* Develop and update housekeeping procedures, standards, and operating processes
* Compile weekly staff rosters in line with occupancy levels and operational needs
* Control housekeeping stock, place orders, conduct regular stock takes, and minimise wastage
* Ensure storerooms, stoeps, and courtyards are clean, organised, and well maintained at all times
Criteria
* Proven experience as a Housekeeping Manager or Senior Housekeeping Supervisor within a lodge or hotel environment
* Strong leadership and people management skills
* Exceptional attention to detail and quality standards
* Good organisational and communication skills
* Knowledge of health, safety, and hygiene legislation
* Ability to work shifts, weekends, and public holidays
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