Premium Ad Tourism/Hospitality - Other Tourism/Hospitality Stellenbosch FULL TIME Job Summary Purpose of the Role: To lead and manage the Housekeeping department, ensuring exceptional standards of cleanliness, presentation, hygiene, and guest service across all guest rooms, public areas, and back-of-house facilities, in line with hotel policies and procedures Key Responsibilities Include but Are Not Limited To * Lead, manage, and motivate the Housekeeping team including room attendants, laundry, and porters * Ensure all housekeeping staff comply with hotel policies relating to uniform, hygiene, and conduct * Liaise daily with Reception regarding occupancy, arrivals, departures, VIP guests, and special requirements * Plan and allocate daily duties, room lists, cleaning schedules, and checklists * Conduct regular inspections of guest rooms, public areas, laundry, and recreational areas to ensure standards are met * Ensure maintenance issues are identified, reported, and resolved prior to rooms being released to Front Desk * Maintain consistently high standards of cleanliness, presentation, and guest service * Oversee guest and hotel laundry services in line with hotel standards * Ensure full compliance with health, safety, and hygiene regulations * Develop, implement, and maintain housekeeping and preventative maintenance checklists * Conduct daily briefings, training, and performance management sessions as required * Manage staff performance, discipline, and development where necessary * Develop and update housekeeping procedures, standards, and operating processes * Compile weekly staff rosters in line with occupancy levels and operational needs * Control housekeeping stock, place orders, conduct regular stock takes, and minimise wastage * Ensure storerooms, stoeps, and courtyards are clean, organised, and well maintained at all times Criteria * Proven experience as a Housekeeping Manager or Senior Housekeeping Supervisor within a lodge or hotel environment * Strong leadership and people management skills * Exceptional attention to detail and quality standards * Good organisational and communication skills * Knowledge of health, safety, and hygiene legislation * Ability to work shifts, weekends, and public holidays Helderberg Personnel Recruiter