Cross Technology Managed Services Engineer (L2)

In brief

**Overview** This is an L2 Cross Technology Managed Services Engineer role at NTT. The engineer is responsible for providing technical support and operational services to clients by proactively monitoring, troubleshooting, and resolving incidents across multiple technology domains. The role involves working with Cloud, Virtualisation, Operating Systems, Networking, Monitoring, Security, and Automation technologies to ensure client environments are stable, secure, and compliant with service levels. The position focuses on supporting enterprise environments while developing expertise in Azure, Azure DevOps, infrastructure automation, and operational excellence. The primary objective is to maintain service availability, meet SLA commitments, and provide excellent customer experience through efficient incident resolution and operational support, contributing to continuous improvement and escalating complex issues to senior engineers. **What you will do** * **Operational Support:** * Monitor and maintain client infrastructure across multiple technology domains. * Perform daily operational checks and respond to alerts from monitoring platforms. * Investigate and resolve incidents within agreed service levels. * Escalate complex incidents to L3 engineers where required. * Ensure all incidents, service requests, and changes are accurately documented within service management systems. * Participate in root cause investigations and post-incident reviews. * Provide regular updates to customers and stakeholders regarding incident progress. * **Azure & Cloud Operations:** * Support Microsoft Azure environments including Virtual Machines, Azure Update Manager, Azure Monitor, Azure Backup, Azure Networking, Azure Storage, Azure Identity, and Access Management. * Deploy and maintain Azure resources following established standards. * Assist with cloud platform optimisation and governance initiatives. * Support patching, compliance, monitoring, and reporting activities. * **DevOps & Automation:** * Support Azure DevOps repositories, pipelines, and deployment processes. * Assist in maintaining and optimising CI/CD pipelines. * Contribute to Infrastructure-as-Code deployments using ARM Templates, Bicep, Terraform. * Develop and maintain automation scripts for operational tasks. * Support automation initiatives for Provisioning, Monitoring, Patching, Reporting, and Compliance activities. * **Virtualisation & Infrastructure:** * Provision and maintain virtual machines. * Troubleshoot performance and availability issues. * Assist with backup, recovery, disaster recovery testing, and infrastructure maintenance activities. * **Documentation & Continuous Improvement:** * Create and maintain technical documentation and knowledge articles. * Identify opportunities to improve operational processes and reduce manual effort. * Contribute to continuous service improvement initiatives. * Share knowledge within the team and participate in technical discussions. * **Project Support:** * Participate in infrastructure projects and customer onboarding activities. * Support implementation and migration activities. * Assist senior engineers during project delivery. **Requirements (from the original advert)** * **Academic Qualifications & Certifications (Required):** * Diploma, Degree, or equivalent qualification in IT, Computer Science, or related discipline. * Microsoft Azure Administrator Associate AZ-104 or equivalent experience. * ITIL Foundation certification or equivalent operational experience. * **Required Experience (Essential):** * 3-5 years experience in a Managed Services, Infrastructure, Cloud, or Operations role. * Experience supporting Microsoft Azure environments. * Experience supporting enterprise Virtual Machine platforms. * Experience working within SLA-driven support environments. * Experience using ITSM platforms and adhering to ITIL processes. * Experience with PowerShell scripting and automation. * Experience with monitoring and incident management. * **Technical Skills:** * Good understanding of Microsoft Azure services and administration. * Knowledge of Azure DevOps practices and tooling. * Understanding of CI/CD concepts and deployment pipelines. * Experience with infrastructure automation and scripting. * Strong PowerShell scripting capability. * Basic knowledge of Terraform, ARM, or Bicep deployments. * Experience supporting virtualized environments. * Working knowledge of Windows Server and Linux administration. * Understanding of monitoring and alerting solutions. * Knowledge of backup and disaster recovery concepts. **Who should apply** This role is suitable for a technically skilled individual with 3-5 years of experience in managed services, infrastructure, cloud, or operations, who thrives in an SLA-driven support environment. The ideal candidate possesses strong troubleshooting and analytical skills, excellent communication abilities for interacting with customers and technical teams, and can manage multiple priorities under pressure. They should have a strong customer-focused approach, excellent documentation skills, and a willingness to learn and develop new technical skills within a team setting. Candidates with experience in supporting enterprise Azure and virtualized environments, proficient in PowerShell scripting, and familiar with ITSM platforms and ITIL processes, are particularly well-suited. Those with preferred experience in large enterprise Azure environments, Azure DevOps, CI/CD pipelines, Infrastructure as Code (Terraform, ARM, or Bicep), and exposure to automation/optimization initiatives would be a strong fit. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/cross-technology-managed-services-engineer-l2-ntt-global-networks-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Azure
• Linux

Extracted automatically from the advert; confirm requirements on the original listing.

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