NOC Network Support Engineer L1

In brief

**Overview** This role is for an entry-level NOC Network Support Engineer L1 at NTT DATA. The individual will serve as a subject matter expert, working under supervision to support and maintain the company's network infrastructure. The position involves close collaboration with Senior Network Engineers and cross-functional teams, assisting in the design, implementation, and troubleshooting of network solutions to ensure efficient and reliable communication. **What you will do** The NOC Network Support Engineer L1 will: * Assist in configuring and maintaining network devices, including routers, switches, firewalls, and access points. * Support with ensuring that network configurations are accurate and aligned with best practices. * Collaborate with the network team to monitor network performance, availability, and security. * Help identify and address network-related issues to minimize downtime and disruptions. * Respond to and assist in resolving network incidents and problems. * Support with troubleshooting connectivity issues, performance bottlenecks, and other network-related challenges. * Support with creating and updating technical documentation, including network diagrams, configurations, and procedures. * Collaborate with the security team to implement network security measures, such as firewalls, intrusion detection systems, and access controls, to protect the organization's assets and data. * Assist in planning and implementing network upgrades and improvements. * Collaborate with senior engineers to deploy patches, updates, and new technologies. * Work closely with other IT teams, including systems administrators, application developers, and support teams, to provide integrated solutions and support the overall IT environment. * Coordinate with vendors for hardware and software procurement, support, and troubleshooting. * Engage in continuous learning to expand technical skills and knowledge in networking. * Seek opportunities for training and certifications to enhance proficiency. * Participate in network-related projects, such as network expansions, migrations, and implementations. * Perform any other related task as required. **Requirements (from the original advert)** To thrive in this role, candidates need to have: * Basic understanding of networking concepts, protocols, and topologies. * Familiarity with network devices such as routers, switches, firewalls, and access points. * Proficiency in basic network configuration and troubleshooting. * Strong problem-solving skills and attention to detail. * Effective communication skills to collaborate with team members and stakeholders. * Eagerness to learn and adapt to new networking technologies and concepts. * Ability to work in a collaborative team environment. Academic qualifications and certifications: * Information Technology certificate, Diploma or relevant IT certification. * Relevant certifications such as CompTIA Network+, Cisco Certified Network Associate CCNA, or Juniper Networks Certified Associate JNCIA are beneficial. * CCNA is non-negotiable. Required experience: * 2+ years of experience working in a networking environment preferably within a global IT organization. * 2+ years of basic experience with network security. * 2+ years of WAN and LAN experience. * 2+ years of experience in wireless equipment, protocols, standards, and wireless LAN design. **Who should apply** This role is ideal for an entry-level networking professional with a foundational understanding of networking concepts and devices, and a non-negotiable CCNA certification. The successful candidate will have at least two years of experience in a networking environment, including basic network security, WAN, LAN, and wireless technologies. They should be eager to learn, possess strong problem-solving and communication skills, and thrive in a collaborative team environment while working under supervision. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/noc-network-support-engineer-l1-ntt-global-networks-1 Source: myjobmag

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• At least 2 years of experience.

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