Premium Ad Professions - Interior/Industrial Design Western Cape FULL TIME Job Summary *The successful candidate will provide customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals* Requirements: * A minimum of 2 years in a similar position within a motor dealership would be a distinct advantage * Senior Certificate Grade 12. * Technical qualification and/or aptitude would be advantageous * Excellent interpersonal  communication skills * Customer and service orientation * Self-management and resilience Duties will include, but are not limited to: * Prepare for the arrival of the customer and vehicle * Prepare accurate job cards, cost estimates, and service recommendations * Taking care of customer at initial consultation upon arrival * Update Dealer Management System, track all vehicles and update control systems * Regular Liaison with customers * Liaise between customers, technicians, and parts departments * Handle customer queries, complaints, and follow-ups professionally * Maintain accurate service records and customer data * Ensure accurate invoice payments * Professional Vehicle Handover * Customer follow – up and reminders * Attend weekly service meetings * General ad-hoc duties which might be assigned from time to time * Assist fellow employees wherever possible and promote the services and products that the company has to offer. In return, a competitive salary is on offer with benefits Helderberg Personnel Recruiter