Vacancy Reference

In brief

**Job Title:** Vacancy Reference **Company:** Joburg City Theatres (JCT) --- **Overview** This role at Joburg City Theatres (JCT), a premier arts and entertainment venue, involves managing and overseeing the organization’s food and beverage operations, hospitality services, and related commercial activities. The primary function is to ensure efficient service delivery, financial sustainability, regulatory compliance, and exceptional customer service for patrons, artists, guests, and stakeholders across various theatre venues and events. The position is responsible for all internal and external catering, theatre bar services, hospitality functions, venues, and concession operations, with a focus on maximizing revenue, maintaining quality standards, ensuring regulatory compliance, and enhancing the overall hospitality experience, thereby contributing to JCT's reputation. **What you will do** Key responsibilities include: * Manage the day-to-day food and beverage operations across designated theatre venues and hospitality areas, both internal and external events. * Ensure efficient and professional delivery of food and beverage services before, during and after performances and events. * Develop operational standards, procedures and service protocols. * Coordinate food and beverage requirements for productions, events, conferences and special functions. * Ensure adequate staffing, equipment, stock and resources are available for scheduled activities. * Ensure consistent and high-quality service across all hospitality outlets. * Manage and resolve valid complaints from stakeholders. * Evaluate subordinates by means of observation, verbal communication evaluations. * Address deviations with staff from set standards. * Enforce discipline by addressing unacceptable behavior. * Ensure skills audit for staff and assessment of staff training needs are done, as well as that individual learning plans (ILPs) are submitted. * Complete performance assessment within directorate. * Manage staff grievance/counselling and disciplinary matters. * Manage weekly financial targets for all departments. * Conduct a regular check on the POS operating system on the menu prices and ensure that all price increases are conducted timeously against any price increases incurred. * Ensure that profit margins are maintained, agreed costs are not exceeded through effective control systems, including issuing against dockets, sales analysis, menu costing and cash checks. * Provide weekly turnover vs payroll report to senior management. * Compile a yearly marketing plan for each department in conjunction with the manager and implementation of this plan in all areas with relevant manager. * Liaise directly with all suppliers to ensure that promotions are efficiently supported throughout their term. * Supervise the banqueting department in terms of increasing sales figures. * Compile a competitive analysis every six months and gather information on all food and beverage aspects. * Conduct regular operation equipment stock takes to ensure breakages are recorded and kept to a minimum. * Conduct full assets stock take of all equipment within the department. * Supervise all areas to maintain the correct par levels for all stock items eliminating stock shortages and stock waste. * Maintain all prices on the POS system and adjustments in accordance with the price increases. **Requirements (from the original advert)** * **Minimum Requirements:** * Grade 12. * Diploma or Degree (NQF 7) in Hospitality Management, Food and Beverage Management, Hotel Management, Business Management or related field. * Minimum 5 to 7 years’ relevant managerial experience in food and beverage / hospitality management preferably within a theatre, hotel, restaurant, entertainment, conference or large-scale events environment. * At least 2 years’ experience in a senior management position in the hospitality industry. * Proven experience in budgeting, revenue generation, cost control and stock management. * Knowledge of food safety and hygiene requirements. * Knowledge of relevant hospitality legislation and regulatory requirements. * Computer literacy including proficiency in Microsoft Office and hospitality systems. * Valid driver’s license will be an advantage. * Knowledge of South African labour legislation and health and safety regulations. * **Leading Competencies:** * Ability to relate and work with people. * Ability to work in teams and individually. * Ability to think strategically and make decisions. * Ability to think creatively and synoptically. * Decision making skills. * Must be able to work extended hours. * Leadership, results driven, and financial management. * **Core Competencies:** * Customer Service Excellence. * Leadership and people management. * Food and Beverage Operations Management. * Communication and Negotiation Skills. * Planning and Organising. * Health, Safety and Regulatory Compliance. * Problem Solving and Decision Making. **Who should apply** An experienced hospitality professional with a Grade 12 qualification and a Diploma or Degree (NQF 7) in Hospitality Management, Food and Beverage Management, Hotel Management, Business Management or a related field. The ideal candidate will possess 5 to 7 years of relevant managerial experience in food and beverage/hospitality, with at least 2 years in a senior management position, ideally gained within a theatre, hotel, restaurant, entertainment, conference, or large-scale events environment. They must demonstrate proven experience in budgeting, revenue generation, cost control, and stock management, along with comprehensive knowledge of food safety, hygiene, relevant hospitality legislation, regulatory requirements, South African labour legislation, and health and safety regulations. Proficiency in Microsoft Office and hospitality systems is required. Essential competencies include the ability to relate and work with people, both individually and in teams, strategic and creative thinking, decision-making skills, strong leadership, results-driven focus, and financial management acumen. The candidate should also excel in customer service, people management, F&B operations management, communication, negotiation, planning, organising, health, safety, regulatory compliance, and problem-solving. The ability to work extended hours is a requirement, and a valid driver's license is an advantage. **Deadline** 30 OCTOBER 2026 **Reference** Original posting: https://www.govpage.co.za/vacancies/joburg-city-theatres-jct-vacancies-4 Source: govpage

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Office
• Payroll
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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