Sales Adminstrator-DFA (Kwazulu Natal)

In brief

**Overview** This role at Maziv in Kwazulu Natal is for a Sales Administrator, responsible for providing effective administrative and operational support to the Sales and Sales Operations teams within the telecommunications environment. The position involves accurately processing customer requests, managing sales-related cases and orders, maintaining system information, and coordinating with internal departments to ensure requests are completed within agreed service levels. A high level of accuracy, attention to detail, and adherence to established processes, policies, and procedures are crucial for an efficient customer and sales experience. **What you will do** * Provide effective administrative and operational support to the Sales and Sales Operations teams within the telecommunications environment. * Accurately process customer requests, manage sales-related cases and orders, and maintain system information. * Coordinate with internal departments to ensure requests are completed within agreed service levels. * Prepare accurate quotations and feasibility requests from complete customer requirements. * Generate and send quotations during the same customer interaction where feasible. * Follow up on all pending quotations within 48 hours. * Monitor quotations outside agreed quote service levels, investigate causes, and support corrective action and data-quality improvements. * Minimise revisions and rework by validating customer, commercial, and technical inputs before submission. * Continuously monitor assigned email, CRM, and case management queues and acknowledge incoming cases. * Process new quotes within the applicable target timeline. * Prioritise upgrades, downgrades, relocations, and change requests for same-business-day handling where the process allows. * Capture and confirm new orders accurately and promptly; process amendments and changes without avoidable delay. * Allocate circuit numbers and associate the correct technical references, including ENNI, GNNI, and Tachyon information where relevant. * Own assigned internal cases from service delivery, planning, and activation teams, and external cases received from customers. * Maintain accurate case notes, next actions, and dates; update the issue tracker at least weekly. * Drive assigned legacy cases to closure and escalate blockers using defined channels. * Identify recurring issues, document root causes, and recommend practical preventive or process-improvement actions. * Provide professional, customer-centric service and clear guidance on next steps. * Manage time effectively and remain available for case management during designated working hours. * Prioritise urgent matters without compromising accuracy and quality. * Collaborate across teams, share knowledge, and take ownership of actions and outcomes. **Requirements (from the original advert)** * Grade 12 * 2-3 years of experience in sales administration, order administration, customer care or a comparable operational support environment; telecommunications expertise is advantageous. * A post-school qualification in business administration, sales, customer or a related field is advantageous. * Working knowledge of CRM/case-management systems such as Salesforce and competent use of Microsoft 365 applications, especially Outlook and Excel. **Who should apply** The ideal candidate is someone who can demonstrate a high level of accuracy and attention to detail, and who will adhere to established processes, policies, and procedures. They should be professional, customer-centric, capable of effective time management, and able to prioritise urgent matters without compromising accuracy or quality. The role also requires an individual who can collaborate across teams, share knowledge, and take ownership of actions and outcomes. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/sales-adminstrator-dfa-kwazulu-natal-maziv Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Excel
• Salesforce
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.