Resort Manager – Qunu Falls

In brief

**Job Title:** Resort Manager – Qunu Falls **Company:** Beekman Group **Overview** The Resort Manager role at Qunu Falls, part of the Beekman Group, involves the overall management and day-to-day operations of the resort and its associated facilities. This position is responsible for ensuring exceptional guest experiences and maintaining operational efficiency. **What you will do** * Overseeing the daily operations of the resort and all associated facilities. * Ensuring that all maintenance and upkeep of the resort are carried out effectively and efficiently. * Building and maintaining positive relationships with guests while ensuring high levels of customer satisfaction. * Managing and monitoring departmental budgets and processing relevant financial and operational documentation. * Handling guest enquiries, complaints, and feedback professionally and promptly. * Managing online booking platforms and overseeing bookings across various booking periods. * Leading, motivating, and managing resort staff to ensure excellent service delivery. * Working shifts, weekends, and public holidays as operational requirements dictate. **Requirements (from the original advert)** * Qualification in Hotel Management, Hospitality Management, or a related field. * Minimum of five (5) years’ senior management experience within a hotel or resort environment with a strong Food & Beverage operations component. * Proven experience in operational management and service excellence. * Sound knowledge of budget management. * Experience in asset management and stock control. * Strong leadership and people management skills. * Customer-focused with a commitment to delivering exceptional guest experiences. * Excellent attention to detail and organisational skills. * Experience in Food & Beverage management, staff scheduling, recruitment, and performance management. * Excellent verbal and written communication skills. * Ability to work under pressure and meet deadlines. * Strong decision-making and problem-solving abilities. * Above-average computer literacy. * High level of attention to detail. * Professional, reliable, and of sober habits. * Strong interpersonal and communication skills. * Self-motivated with a proactive approach to work. * Valid driver’s licence and own reliable transport. **Who should apply** Candidates should possess a relevant qualification in Hotel or Hospitality Management and a minimum of five years of senior management experience in a hotel or resort, with a strong background in Food & Beverage operations. The ideal applicant will have proven experience in operational management, service excellence, budget management, asset management, and stock control. They should exhibit strong leadership, people management, and customer-focused skills, along with excellent attention to detail, organisational capabilities, and computer literacy. Experience in Food & Beverage management, staff scheduling, recruitment, and performance management is essential. The role requires strong verbal and written communication, interpersonal skills, and the ability to work under pressure, make decisions, and solve problems effectively. Applicants should be professional, reliable, self-motivated, proactive, and hold a valid driver's licence with their own reliable transport. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/resort-manager-qunu-falls-beekman-group-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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