Pharmacy Manager - Clicks Mall of Tembisa

In brief

**Overview** Clicks Group is seeking a Pharmacy Manager for their Clicks Mall of Tembisa location. This leadership role reports to the Area Manager and is ideal for an individual who is passionate about helping people and confident in leading a team to deliver high standards of patient care and service excellence. The primary purpose of this position is to ensure the efficient operation of both the dispensary and the clinic, leading and directing the pharmacy team to deliver excellent pharmaceutical care, meet sales and compliance targets, and contribute to the brand's competitive advantage. **What you will do** * Ensure and provide high standards of pharmaceutical care, accurate and safe dispensing (including generic substitution), and provide advice in accordance with Clicks’ operating procedures, good pharmacy practice, and the legal scope outlined by the South African Pharmacy Council (SAPC). * Efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage control, general housekeeping, and administration, in line with merchandising standards, SAPC regulations, and company policies. * Ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses, and proactively taking appropriate action as required. * Ensure a team of competent and motivated employees, including learners and interns, through effective selection, leadership, management, and ongoing development to build capacity and capability for current and future business needs. * Adequately schedule staff in line with the labour policy and relevant labour model to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance records and employee records are complete and submitted to HR. * Manage customer service initiatives in the dispensary that result in a great customer experience, drive customer loyalty, and achieve club card participation targets. * Ensure integration and partnership with the clinic and healthcare aisle, providing a full offering to customers regarding their healthcare needs. * Support the Group’s vision to be the customer’s first-choice health and beauty retailer by living and driving the company values. * Drive cohesion, consistency, and integration between the store operation, pharmacy, and clinic teams. * Drive a high-performing business culture that delivers employee affiliation, customer satisfaction, and shareholder value. **Requirements (from the original advert)** * **Education and Experience:** * Essential: Registered Pharmacist with SAPC * Essential: Minimum 2 years’ experience post community service year * Essential: Minimum 1 year People Management experience * Essential: Registration with SAPC as the Responsible Pharmacist * Desirable: Retail Pharmacy experience * Desirable: Unisolve experience * **Job Knowledge and Skills:** * SAPC and relevant legal knowledge * Ethical working practice and compliance * Knowledge of stock, cost, risk and compliance management procedures * Knowledge of patient care, professional counselling * Knowledge of customer service excellence * Knowledge of labour legislation and IR practices * Sound understanding and application of financial management principles * Knowledge of competency based interviewing * Sound managerial, tutorship and coaching skills * Results and target driven * Planning and organising skills * Problem-solving skills * Strong customer orientation * Interpersonal skills * Customer service orientation and effective patient care * Computer literacy * Strong financial acumen * **Essential Competencies:** * Leading and Supervising * Delivering Results and Meeting Customer Expectations * Planning and Organising * Relating and networking * Following instructions and Procedures * Coping with Pressures and Setbacks * Entrepreneurial and Commercial Thinking * Working with people * Adhering to Principles and Values **Who should apply** This role is suitable for a passionate and confident individual who is driven to help people feel good and lead a team in delivering high standards of patient care and service excellence. The ideal candidate will be a registered Pharmacist with at least two years of post-community service experience and a minimum of one year in people management. They should possess strong leadership, managerial, and coaching skills, be results-oriented, customer-focused, and have a sound understanding of financial management and legal/ethical pharmacy practices. An entrepreneurial and commercially minded approach, coupled with effective planning, problem-solving, and interpersonal skills, is essential for success in this position. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/pharmacy-manager-clicks-mall-of-tembisa-clicks-group-2 Source: myjobmag

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At a glance

• At least 1 year of experience.

• Customer service

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