Donor Care Officer

In brief

**Overview** This position at the South African National Blood Service (SANBS) is for a Donor Care Officer. The primary purpose of the role is to collect quality, safe blood and blood products according to specific targets set for both fixed and mobile blood drives. **What you will do** * Manage cost per unit for whole blood and specialised collections within agreed blood drive/donor centre targets by determining, packing, and loading consumables. * Maintain and validate equipment, ensuring timely repairs. * Report increases/decreases in consumable usage and discrepancies in stock deliveries to the Clinic Supervisor. * Manage stakeholder relations at blood drives and/or donor centres. * Welcome donors, assist with and/or guide them to registration, and ask them to read pamphlets/posters before medical assessment. * Help donors complete forms and clarify queries. * Address and/or report all complaints to the in-charge before or by the end of the shift. * Ensure customer needs and priorities are understood. * Coach the team on customer service by discussing root causes of complaints, compliments, and queries. * Collect whole blood and/or apheresis units to meet assigned targets. * Assist the team in packing and off-loading vehicles efficiently and effectively at venues. * Assist with setting up blood drives in time for donor arrival. * Complete donor documentation and assessment procedures courteously, effectively, and efficiently according to standard operating procedures. * Assist with identification and registration of donors according to guidelines, checking donor forms for completeness. * Assist with recruitment and booking of whole blood and specialised donors to ensure targets are met. * Conduct basic physical checks on donors as per SOP, capture relevant information, and report any deviations to the person in-charge of the clinic. * Document results of all basic physical checks on record sheets/Donor Questionnaires. * Inform the clinic supervisor or designated deputy of all irregularities immediately. * Conduct confidential assessment risk behaviour interviews with potential donors and educate donors on high-risk behaviour. * Prepare blood packs with the scale to ensure correct blood volume collection. * Prepare for the phlebotomy section and carry out phlebotomy as per relevant SOP, including donor care and education. * Care for donors during donation, including providing refreshments and education. * Initiate treatment in emergencies (First Aid/CPR) with the help of the in-charge / SANBS Medical Lead Consultant pending arrival of emergency personnel. * Complete all post-donation documentation and any additional required reports/information. * Provide post-donation care and advice. * Perform Clinic Supervisor duties, roles, and responsibilities as per operational requirements for a particular time or clinic. * Maintain regular two-way communication by attending and participating in monthly staff meetings on strategy, values, team building, policy changes, and SOPs. * Assist the Clinic Supervisor in analysing training needs for the unit and manage staff competency through observation on relevant policies and procedures, including completion of relevant CPDs and POEs. * Maintain and keep updated staff and equipment files as per relevant policies and procedures. * Oversee the application of all relevant policies and procedures in the unit as per SHEQ and Operational policies and procedures. * Manage medical waste by ensuring all waste generated during blood drives is discarded as per SOP. * Maintain a safe environment by ensuring safety procedures are followed as per SOP. **Requirements (from the original advert)** * **Education**: * Diploma / Degree in General Nursing Sciences. * Code B or EB Manual driver’s license. * **Experience and knowledge requirements**: * 2 years Registered Professional Nursing experience. * **Other knowledge and skills**: * Relevant SANBS policies and Procedures. * Standards of Practice for Blood transfusion in SA. **Who should apply** The ideal candidate is a registered professional nurse with at least two years of experience, possessing a Diploma or Degree in General Nursing Sciences and a Code B or EB Manual driver’s license. They should have knowledge of relevant SANBS policies and procedures, as well as the Standards of Practice for Blood Transfusion in SA. The role requires someone capable of performing phlebotomy, managing donor care, adhering to strict medical and operational procedures, handling emergencies, maintaining administrative records, managing costs, and demonstrating strong customer service and communication skills within a blood donation environment. **Deadline** 24 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/donor-care-officer-south-african-national-blood-service-sanbs-36 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Customer service
• First aid
• Health and safety (OHS)
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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