Frontline Supervisor - N1 City, Goodwood

In brief

**Overview** This position is for a Frontline Supervisor at Dis-Chem Pharmacies' Goodwood Store in N1 City. The role involves supporting customer service to ensure a world-class shopping experience, acting as a liaison between management and cashiers, and supervising the day-to-day operations of cashiers to ensure smooth running of till points. A key focus is on accurately recording customer transactions with zero tolerance for inaccuracy and to eliminate fraud risk. **What you will do** The Frontline Supervisor will be responsible for: * Supporting customer service to ensure a world-class shopping experience. * Liaising between management and cashiers. * Supervising day-to-day operations of Cashiers to ensure smooth running of till points. * Recording customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk. * Managing and reporting all customer compliments and complaints to management. * Ensuring branch queues flow smoothly. * Observing customer responses to cashiers and acting accordingly. * Managing shorts and overs at points of sale, including floats. * Managing discrepancies at the point of sale. * Authorising line voids, tender ups, and price overrides. * Managing refunds and returns transactions according to Dis-Chem operating procedures. * Transacting all purchases – receiving and processing all types of payments (cash, card, vouchers, coupons, and other accepted Dis-Chem payments). * Ensuring accurate document control by checking drop registers, documents verification, customer documentation, correct handling of floats as per standard operating procedures, and all other documentation related to till operations. * Ensuring back shopping and returned goods are handled correctly. * Ensuring all outgoing stock/items/scripts are scanned. * Training and assisting new cashiers. **Requirements (from the original advert)** * **Essential Minimum Requirements:** * Grade 12 / Matric. * Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor. * Sound numerical skills. * Computer literate – MS Office. * Willing and able to work retail hours. * **Essential Competencies:** * Cashier and retail operations knowledge. * Customer service and relations skills. * Knowledge of Dis-Chem supervisory principles, practices, and methods. * Ability to lead, motivate, and inspire. * Problem-solving skills. * Trustworthy and honest. * Presentable. * Strong command of the English language and an additional language. * Time management skills. * **Special Conditions of Employment:** * Able and physically fit for walking, standing, climbing, kneeling, bending, pushing, pulling, lifting, and moving objects. * Valid driver’s license and own reliable transport. * South African citizen. * Clear credit and criminal records. * **Advantageous Requirements:** * Certificate in Computer Literacy. * 3 years’ work experience, with 1 year supervisory experience. * Working knowledge of SAP. * Dis-Chem product knowledge. * Third additional language. * Customer service background. **Who should apply** This role is suited for a candidate with a Grade 12/Matric qualification and at least two years of cashier experience, including supervisory shadowing. The ideal applicant is computer literate with strong numerical skills, trustworthy, honest, and presentable, with a strong command of English and an additional language. They should possess excellent customer service, retail operations knowledge, and problem-solving abilities, coupled with the capacity to lead, motivate, and inspire a team of cashiers. The candidate must be willing to work retail hours, be physically fit for the demands of the role, and hold a valid driver's license with reliable transport. South African citizenship and clear credit and criminal records are mandatory. **Deadline** 26 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/frontline-supervisor-n1-city-goodwood-dis-chem-pharmacies Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 1 year of experience.

• Microsoft Office
• SAP
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.