JHB - DC Life Training Consultant - 1DP Sandton

In brief

Overview This role is for a JHB - DC Life Training Consultant based in Sandton at Discovery. The position involves the comprehensive development, delivery, and administration of training programs specifically focused on Discovery Life products, systems, and procedures for both new and existing employees. What you will do * Conduct needs analyses with business bi-annually. * Collaborate with subject matter experts (SMEs) to design and develop learning programs relevant to new products, new systems, and based on needs identified through analysis. * Create engaging learning material and update these as needed, including generic-, systems-, and product-related content. * Design and develop online learning programs through Articulate 360 software. * Customise training programs based on the specific needs of different teams (e.g., sales, underwriting, claims). * Develop and update learning material including generic, compliance, systems, and product information. * Conduct Business Unit Induction for new employees. * Conduct periodic and regular learning sessions for existing employees in line with business requirements. * Provide coaching live and upon request and feedback to improve performance. * Evaluate training effectiveness and adjust delivery methods as needed. * Ensure that employees understand insurance products, policies, and procedures. * Provide ongoing training to keep employees updated on industry trends and changes. * Identify skill gaps and recommend targeted training solutions. * Foster continuous learning and professional development among employees. * Ensure that iQS objectives are met monthly. * Capture learning statistics for the division and for the purposes of WSP and ATR. * Perform required administrative tasks relevant to the role. * Document meetings and compile and distribute feedback reports with learning suggestions to leaders. * Ensure training needs identified feed into the Annual Training plan for Discovery Life. * Ensure training requested is delivered to the required standard. * Design and develop learning programs. * Consult on learning programs. * Develop and update learning material including generic, systems, and product information. * Capture training classes on Aspire. * Ensure content is correctly documented. * Ensure launch content is incorporated into the Induction training material. * Ensure learner reaction forms are completed and discussed in 1:1 with leaders. * Compile and distribute monthly training reports per learner to line managers. * Allocate badges. * Report to Compliance. * Develop both written and online assessments (i.e., monthly incentive assessment and Induction). * Conduct simulation calls for client-facing areas. * Ensure line manager reviews and approves all developed assessments. * Ensure testing of assessments reveals minimal ambiguity and assessments test relevant content. * Gather feedback from learners and stakeholders by completing learner reaction forms for Induction. * Allocate badges per criteria. * Ensure surveys and feedback indicate satisfactory training delivery for learning sessions. * Gather feedback from learners and stakeholders by completing learner reaction forms for learning sessions. * Participate in adhoc surveys by line manager to evaluate training standards and performance. * Report to Compliance when necessary for learning sessions. * Ensure standard templates are used where relevant and information is presented accurately and completely when capturing learning stats. * Capture all training registers on Aspire. Requirements (from the original advert) * **Education and Experience:** * **Essential:** * Matric * Minimum of 4 years’ experience working with the Discovery Life products * **Advantageous:** * Train the Trainer certification * ETDP Diploma * E-learning software development knowledge * **Knowledge:** * **Essential:** * Advanced knowledge of the Discovery Life products * Ability to communicate with internal and external team members * Strong communication skills, both written and verbal * **Advantageous:** * Intermediate level proficiency in MS Office applications, Powerpoint * E-learning software development Knowledge * Advanced knowledge of Paradigm and SAM * **Skills:** * **Essential:** * Presentation * Facilitation * Communication * Coaching Who should apply The ideal candidate is an individual with at least 4 years of experience with Discovery Life products, proficient in developing, designing, and delivering various training programs, including online content using Articulate 360. This role requires strong presentation, facilitation, communication, and coaching skills. Applicants should be adept at conducting needs analyses, evaluating training effectiveness, and performing administrative tasks related to learning statistics and compliance, while possessing advanced knowledge of Discovery Life products. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/jhb-dc-life-training-consultant-1dp-sandton-discovery-limited-2 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 4 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

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