VIP Desktop Engineer

In brief

**Overview** This role at Tiger Brands is for a VIP Desktop Engineer, a senior end-user computing specialist. The position focuses on providing high-touch, white-glove IT support specifically for executives, senior leadership, and critical business stakeholders. The primary goal is to ensure exceptional service quality, rapid resolution of IT issues, and proactive technology support across various devices, collaboration tools, and executive working environments. This includes both on-site and remote support, proactive device management, and close collaboration with Infrastructure, Security Operations, and Service Desk teams. The VIP Desktop Engineer is crucial for maintaining executive productivity, fostering confidence in IT services, and enhancing the overall user experience. **What you will do** * Provide dedicated, white-glove desktop and endpoint support to VIP users, executives, and senior leadership. * Act as the primary point of contact for VIP end-user incidents, requests, and technology needs. * Support and troubleshoot endpoint devices laptops, desktops, peripherals, mobile devices used by VIP users. * Provide hands-on support for Microsoft Office 365 and collaboration tools, including email, Teams, conferencing, and document collaboration. * Support remote and hybrid working setups, including home office configurations, secure access, and connectivity troubleshooting. * Coordinate with Security Operations to ensure endpoint security controls EDR, encryption, access policies are enforced without impacting user experience. * Work with Infrastructure, Network, and Identity teams to resolve complex issues impacting VIP users. * Proactively manage VIP device lifecycle, including builds, upgrades, replacements, and refreshes. * Support executive meetings, board meetings, and critical events, ensuring technology readiness and rapid issue resolution. * Maintain discretion and confidentiality when handling sensitive information and executive interactions. * Document VIP support activities and maintain accurate records for continuity and service quality. * Identify recurring issues and contribute to service improvements and standardisation for VIP support. **Requirements (from the original advert)** * **Key attributes and competencies:** * Strong customer-centric mindset with the ability to deliver premium, white-glove support. * Excellent interpersonal and communication skills, comfortable engaging with executives and senior stakeholders. * Strong hands-on technical capability across end-user devices and collaboration platforms. * High level of professionalism, discretion, and confidentiality. * Ability to work calmly and effectively under pressure, including during high-visibility incidents or executive events. * Strong troubleshooting and problem-solving skills. * Collaborative approach, working closely with Service Desk, Infrastructure, Network, and Security teams. * **Experience and Qualifications:** * 5+ years’ experience in desktop support, EUC, or executive support roles, with demonstrable VIP exposure. * Proven experience supporting: * Senior leadership and executive users * Windows desktop and laptop environments * Microsoft Office 365 and collaboration tools * Experience operating in enterprise, service-managed environments. * **Qualifications & Certifications:** * Relevant IT qualification * **Advantageous Certifications / Training:** * Microsoft desktop / endpoint certifications * ITIL Foundation or equivalent service management training * Vendor training for endpoint devices and peripherals **Who should apply** This role is ideal for a senior end-user computing specialist with over 5 years of experience in desktop, EUC, or executive support, specifically with VIP exposure. The successful candidate will possess a strong customer-centric mindset, delivering premium "white-glove" support to executives and senior leadership. They should have excellent interpersonal and communication skills, be highly professional, discreet, and capable of maintaining confidentiality. Strong hands-on technical abilities across end-user devices and collaboration platforms (especially Windows and Microsoft Office 365) are essential, along with a proven ability to troubleshoot complex issues and work effectively under pressure during high-visibility incidents. A collaborative approach and experience in enterprise, service-managed environments, coupled with a relevant IT qualification, are also key. **Deadline** 26th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/vip-desktop-engineer-tiger-brands Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 5 years of experience.

• Microsoft Office

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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