Technical Authorisations Team Leader (Fleet)

In brief

Overview LiquidCapital Pty Ltd., a well-established Financial Service Company based in Edenvale, is seeking a Team Leader to join its dynamic and hardworking Authorisations team. This role is based at Motus Holdings Limited. What you will do The successful candidate will be accountable for: * Overseeing the capturing, assessing, monitoring & approving service and maintenance claims by the authorisations team. * Call centre performance, daily functionality, team management and reporting. * Monitoring of incoming calls and ensuring that monthly service level targets are met within the department. * Verifying policy/contract details and supplying dealers with information on request where claims/ queries are escalated to the Leader. * Assessing technical information on previous claims where required. * Admin duties related to claims and authorisations. * Maintaining high levels of customer service at all times. * Liaising with all internal divisions and providing info to necessary parties. * Liaising with clients regarding claims, vehicle condition and instances where the cost is not covered by the Company. * Attending meetings with clients/internal stakeholders where required. * Reporting on claim volumes, spend and concerns monthly. * Scrutinizing of dealer quotes to minimize costs. * Assisting other teams when the job requires it. * Carrying out one-on-one meetings with team members to discuss performance and areas of improvement. Requirements (from the original advert) **EDUCATION AND EXPERIENCE:** * Grade 12 / Matric * Qualified technician mechanic - Required * Minimum of 2 – 3 years Authorisation Call Centre experience * Prior leadership experience - advantageous * Minimum 3 years Motor Industry experience and strong technical knowledge of vehicles will be advantageous * Claim administration experience Advantage * Background in the Motor trade would be preferable **KNOWLEDGE AND SKILLS:** * Mechanical / technical knowledge of vehicles * Computer literate Full MS Office, Intermediate Excel experience advantageous * Excellent telephone and communication skills * Multi-tasking * Excellent time management * Deadline driven * Action orientated * Approachable * Customer focused * Good Listening skills * Proactive and engaging * Negotiating skills * Confident and assertive * Ability to work under pressure * Team Player * Attention to detail * Strong analytical skills * Ability to lead a dynamic and multi-skilled team * Criminal and credit clear * Reliable or own transport * Own and live up to company values Who should apply An individual with a Grade 12/Matric and a required qualification as a technician mechanic, possessing 2-3 years of Authorisation Call Centre experience. The ideal candidate should have a strong technical knowledge of vehicles and preferably motor industry and motor trade experience, with prior leadership experience being advantageous. They must be computer literate, customer-focused, deadline-driven, and possess excellent communication, time management, and analytical skills. The role requires someone proactive, assertive, able to work under pressure, lead a dynamic team, and who is criminal and credit clear with reliable transport, committed to living up to company values. Deadline 22 October 2026 Reference Original posting: https://www.myjobmag.co.za/job/technical-authorisations-team-leader-fleet-motus-holdings-limited Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 2 years of experience.

• Microsoft Excel
• Microsoft Office
• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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