Gaming Technician

In brief

**Overview** Sun International is seeking a Gaming Technician responsible for investigating, auditing, identifying gaming product deviations, and performing advanced repairs and product configurations on all gaming-related equipment. This role operates in line with internal professional standards and gaming regulations. **What you will do** As a Gaming Technician, your responsibilities will include: * **Gaming Product:** * Cleaning, servicing, replacing, repairing, and testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card readers, keypads, IView screens, note acceptors, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/video. * Recording and prioritising all job cards. * Moving and placing EGMs. * Configuring gaming equipment. * Knowledge sharing on gaming products. * Writing technical manuals as per operational requirements. * **Gaming Technical Standards:** * Clean-up move location. * Keeping the workshop tidy and safe. * Cleaning, storing, and securing equipment. * **Customer Service:** * Investigating and resolving customer disputes. * Providing accurate guest information, including promotional information. * Greeting guests with a friendly smile, eye contact on arrival, friendly goodbye, and treating them with respect at all times. * Guest Interaction and Service. * Contacting suppliers for technical support where relevant. * **Audits and Investigations:** * Auditing and investigating jackpot exceptions, count variances, machine performance checks, and other auditing as per operational requirements. * Reporting variances and making recommendations. * Communicating and following up to ensure all corrective actions are implemented. * **Reporting & Administration:** * Producing analytical reports including, but not limited to, shift reports, month-end feedback reports, note acceptor reports, card acceptance reports, suspicious meter movement reports, card update failures, and network stats checks. * Capturing relevant data. * Ensuring RGP information is displayed. **Requirements (from the original advert)** * **Education and Experience:** * N5 National Electronic Certificate light current with relevant experience OR * S2 or National Electronic Diploma light current OR * Equivalent qualification * 1 year experience as a technician will be an advantage * Experience in the gaming industry is preferred * Meet the requirements for a gaming licence and FICA * **Work conditions and special requirements:** * Ability to work shifts that meet operational requirements * Physically able to work and stand for long periods of time * Physically able to move machines * **Skills and competencies:** * **Core & personal behavioural competencies:** * Analytical skills * Problem Solving * Collecting Information listening; asking questions * Dealing with Customers * Checking * Following Instructions * Emotional resilience * Presentable * **Technical proficiency competencies:** * Gaming Component Knowledge * Gaming Component Servicing & repairs * System auditing & investigations * English verbal communication skills * Proficient computer skills **Who should apply** This role is suitable for individuals with an N5 National Electronic Certificate (light current), S2, National Electronic Diploma (light current), or an equivalent qualification. Ideal candidates will have at least one year of technician experience, with a preference for experience within the gaming industry. Applicants must be able to meet the requirements for a gaming licence and FICA, and be physically capable of working shifts, standing for long periods, and moving machines. Strong analytical, problem-solving, customer service, and technical skills related to gaming components are essential. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/gaming-technician-sun-international-8 Source: myjobmag

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At a glance

• At least 1 year of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

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