Business Affiliate: Team Manager
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
**Job Title:** Business Affiliate: Team Manager **Company:** MiWay Insurance **Overview** This role at MiWay Insurance, part of the wider Sanlam Group, is for a Business Affiliate Team Manager. MiWay focuses on building strong, lasting relationships with its employees, supporting their career growth, personal development, and aspirations. As part of the Sanlam Group, which includes multiple business clusters, there are various opportunities for growth within the organisation. **What you will do** * Manage individuals within a team, such as call centre agents or consultants in the communication centre. * Ensure the team meets its targets by continuously monitoring individual performance. * Maintain thorough knowledge of all products, processes, and systems. * Mentor the team and provide constant, real-time support for query resolution. **Requirements (from the original advert)** * **Minimum Qualification:** * Grade 12 / Standard 10 / NQF 4 * Tertiary qualification / NQF 5 * RE5 Certificate as per DOFA date * STI FAIS credits as per DOFA date * **Minimum Experience:** * 1 to 5 years sales experience in a call centre * Previous team management experience in a call centre * Short-term insurance experience in a call centre * **Knowledge and Skills:** * Drive leads and service targets * Coaching, quality and compliance * Reporting and communication * Management of employees * **Personal Attributes (Contributing independently):** * Decision quality * Interpersonal savvy * Plans and aligns * Directs work * **Core Competencies (Contributing independently):** * Cultivates innovation * Customer focus * Drives results * Collaborates * Being resilient **Who should apply** This role is suited for an individual with proven team management and sales experience within a call centre environment, specifically with short-term insurance. The ideal candidate will have strong leadership qualities, be highly knowledgeable about products and processes, capable of mentoring a team, and driven to achieve targets. They should possess independent decision-making skills, be adept at planning and directing work, and demonstrate core competencies such as customer focus, driving results, and collaboration. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/business-affiliate-team-manager-miway-insurance-limited-2 Source: myjobmag
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At a glance
- At least 1 year of experience.
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Job description
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