Service Consultant
- Location
- Johannesburg, Gauteng
- Minimum qualification
- Bachelor's degree
- Closing date
First listed . Last checked at source .
In brief
**Overview** This role is for a Service Consultant within Discovery's Commissions department. The primary responsibility is to provide service to broker houses and franchises, addressing all related billing and commissions’ queries. **What you will do** * Answer inbound calls timeously. * Deal with predominantly telephonic and occasionally email queries. * Assist franchises/brokers with Health, Life, Group Life, and Vitality queries. * Submit reports to brokers. * Review and recommend improvements to existing processes. * Implement and maintain internal controls to ensure best practice. * Perform any other related functions requested by management. **Requirements (from the original advert)** * **Essential:** * Matric Certificate. * 1 year Call centre experience within a financial service industry. * **Advantageous:** * 1 year Call centre experience dealing with brokers. * 1 year experience with Discovery Life products. * Post-graduate degree or equivalent. **Who should apply** The ideal candidate should be able to perform a variety of administrative responsibilities, possess strong multi-tasking abilities, and pay vital attention to detail. They must ensure delegated tasks are completed within proper time frames, prioritize workload, and address immediate issues as they arise. Effective written and telephonic communication skills at all levels are essential, alongside a client-centric approach and positive problem-solving mindset. The role requires excellent time management, deadline consciousness, and the ability to work under immense pressure. Candidates should be capable of working independently but also open to teamwork, taking responsibility for their actions and projects, upholding ethics, values, demonstrating integrity, and adapting to changing circumstances, new ideas, and change initiatives. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/service-consultant-discovery-limited-13 Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- At least 1 year of experience.
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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