Systems Support Engineer - Pinelands Cape Town - R600k PA - US Time Zone
- Location
- Cape Town, Western Cape
- Contract
- Permanent
- Salary (as advertised)
- R600 000 per year
- Closing date
First listed . Last checked at source .
In brief
**Overview** This is a permanent Systems Support Engineer role based in Pinelands, Cape Town, offering a cost to company salary of R600k per annum, negotiable on experience and ability. The position requires working in a US Time Zone. The role is with a growing team and involves supporting clients' IT environments with a strong focus on Microsoft 365 services, troubleshooting, and continuous improvement. The company E-Merge is the recruiter for this position. **What you will do** * Manage and resolve support tickets and service requests efficiently * Receive, log, and track all customer calls and requests * Perform initial troubleshooting and aim for first-time resolution * Escalate issues in line with SLAs where necessary * Monitor ticket queues and ensure SLA compliance * Keep customers informed on ticket progress and updates * Assist with onboarding, migrations, and project work * Contribute to process improvements, documentation, and automation * Support customer satisfaction and retention initiatives **Requirements (from the original advert)** * Strong experience with Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive) * Excellent troubleshooting skills across: * Windows OS and applications * Email flow and routing * Microsoft 365 services * Good understanding of networking fundamentals (routing & switching) * Experience with PowerShell scripting for administration * 5+ years in a customer-facing IT support role * Current Microsoft certifications (MS or AZ track preferred) * Previous MSP (Managed Services Provider) experience highly desirable * macOS experience is advantageous **Who should apply** This role is for a skilled and customer-focused Systems Support Engineer who thrives in a fast-paced environment, enjoys solving technical challenges, and is passionate about delivering exceptional customer service. The ideal candidate will have 5+ years of customer-facing IT support experience, preferably with a Managed Services Provider background, and be able to work within a US Time Zone. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/south-africa/systems-support-engineer-pinelands-cape-town-r600k-pa-us-time-zone-id-7461198 Source: jobmail
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
At a glance
- Microsoft Office
- Customer service
Extracted automatically from the advert; confirm requirements on the original listing.
Job description
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