Employer: Hire Resolve A leading South African IT company founded in 2004, specialising in world-class cloud computing, ICT support and consulting services is looking for a On-Site Support Engineer  to join their team in Johannesburg, GP.  The purpose is to provide daily technical support to our client's end-users, maintain the network infrastructure, manage documentation, and liaise with third-party vendors. As the On-Site Support Engineer, you will be responsible for ensuring the smooth operation of the client's IT systems and providing exceptional customer service. Responsibilities: * Provide on-site technical support to end-users in person and via remote access tools. * Troubleshoot and resolve hardware, software, and network issues. * Maintain the network infrastructure, including switches, routers, firewalls, and wireless access points. * Manage documentation, including system configurations, network diagrams, and user manuals. * Liaise with third-party vendors to coordinate hardware repairs, software updates, and other technical support. * Ensure compliance with IT policies, procedures, and security standards. * Participate in IT projects, such as system upgrades and new software deployments. * Monitor and maintain backups and disaster recovery procedures. * After hours standby on a rotation schedule. Requirements: * At least 3 years of experience in a similar technical support role, preferably in an enterprise environment. * Strong troubleshooting skills with the ability to identify and resolve hardware, software, and network issues. * Experience in maintaining and troubleshooting Microsoft Windows Server and client operating systems, Microsoft Exchange, Active Directory, and Microsoft Office applications. * Knowledge of networking concepts, protocols, and technologies, including TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking. * Excellent communication and customer service skills, with the ability to communicate technical information to non-technical users. * Ability to work independently and as part of a team. * A valid driver's license and reliable transportation. Education: * A degree or diploma in computer science, information technology, or a related field is preferred. * Relevant IT certifications, such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), or equivalent, are highly desirable. Apply for this role today, contact Gaby Turner at gaby.turner@hireresolve.us  or on Linkedin  You can also visit the Hire Resolve website: hireresolve.us or email us your CV: it careers@hireresolve.us