Engineering - Electrical Engineering Gauteng FULL TIME R360 000,00 (PER MONTH) Job Summary Technical Support Electrical Mid Career (2-4 years experience) JHB - Southern Suburbs Permanent Responsibilities: * Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components. * Respond to customer inquiries via phone, email, or WhatsApp regarding electrical products and equipment. * Guide customers through installation, operation, and maintenance procedures. * Document customer issues, resolutions, and service reports accurately in the support system. * Escalate technical problems to engineering or field teams when necessary. * Ensure Freshdesk is continuously up to date. * Maintain up-to-date knowledge of company products, features, and industry standards. * Provide basic training or guidance to customers on product usage and safety. * Create detailed electrical drawings to support panel design and production. * Provide accurate and timely quotations for custom panels and non-standard product requests. * Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks. Qualifications: Diplomas, Technical Qualification, Under Graduate Degrees Qualifications: National Diploma: Electrical Engineering, BEng (Electrical) Skills: Basic knowledge of electrical systems, circuits, and devices, Willingness to occasionally travel for on-site support, Ability to work under pressure and manage multiple support requests, Excellent verbal and written communication skills, Strong problem-solving skills and attention to detail Staff Focus Recruiter