Permanent
Technical support electrical
Unknown, Unknown
unknown
Closing date not listed
About this role
Engineering - Electrical Engineering
Gauteng
FULL TIME
R360 000,00 (PER MONTH)
Job Summary
Technical Support Electrical
Mid Career (2-4 years experience)
JHB - Southern Suburbs
Permanent
Responsibilities:
* Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components.
* Respond to customer inquiries via phone, email, or WhatsApp regarding electrical products and equipment.
* Guide customers through installation, operation, and maintenance procedures.
* Document customer issues, resolutions, and service reports accurately in the support system.
* Escalate technical problems to engineering or field teams when necessary.
* Ensure Freshdesk is continuously up to date.
* Maintain up-to-date knowledge of company products, features, and industry standards.
* Provide basic training or guidance to customers on product usage and safety.
* Create detailed electrical drawings to support panel design and production.
* Provide accurate and timely quotations for custom panels and non-standard product requests.
* Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks.
Qualifications:
Diplomas, Technical Qualification, Under Graduate Degrees Qualifications: National Diploma: Electrical Engineering, BEng (Electrical)
Skills:
Basic knowledge of electrical systems, circuits, and devices, Willingness to occasionally travel for on-site support, Ability to work under pressure and manage multiple support requests, Excellent verbal and written communication skills, Strong problem-solving skills and attention to detail
Staff Focus
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