ATM Co-ordinator

In brief

**Overview** The ATM Co-ordinator role at Fidelity Services Group is responsible for managing and coordinating various aspects of ATM operations, including communication, issue resolution, monitoring, balancing, and reporting. The position acts as a key liaison between clients and branches, ensuring the smooth execution of ATM-related processes and addressing operational queries. **What you will do** * Communicate and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules, and re-deposits. * Act as branch liaison for real-time issue resolution with regards to cash orders, transfers, packing schedules, and ATM loads. * Perform daily monitoring, pulling data from the I-Cash system, and reviewing branch capturing. * Serve as an intermediary between clients and branches with regards to instructions, issues, and normal day-to-day business. * Balance ATM devices on a daily basis. * Work on a balancing sheet, providing accurate feedback. * Work on claims received from the client. * Deal with CPC Activations for stained and burnt notes. * Map and report to the National Reconciliations Manager on new ATMs as they are rolled out monthly, to enable the client to do proper cash order planning. * Obtain an understanding of all reported issues from branches, keeping a log, and escalating timeously and accurately to the National Reconciliations Manager. * Provide training from time to time to branch supervisors/Recon Clerks on the Capitec ATM process. * Perform other related activities as instructed by the National Reconciliations Manager. * Assist with operational queries. * Submit daily operational reports on float returns per branch, confirming receipt, float balance, cash order check, cash count, cash certificates, and re-deposits. * Submit daily all branch recons plus float certificates to Capitec. * Monitor and report daily on cash order confirmations received from branches with each monthly cash order cycle, highlighting issues and short receipts. * Keep a log of issues reported, including cash order issues and ATM technical issues. * Report shortages and surpluses on a daily basis. **Requirements (from the original advert)** * A proven understanding of the reconciliation process. * Good MS Excel, Word, and Outlook skills. * Able to coordinate and manage branch supervisors. * Good administrative skills and discipline. * Be able to manage effectively to work towards daily deadlines. * Good interpersonal skills to deal with positions ranging from branch tellers to client management. **Who should apply** The ideal candidate should possess a proven understanding of reconciliation processes and be proficient in MS Excel, Word, and Outlook. They must be capable of coordinating and managing branch supervisors, demonstrating strong administrative skills and discipline. The role requires an individual who can effectively manage their workload to meet daily deadlines and possesses excellent interpersonal skills for engaging with various stakeholders, from branch tellers to client management. They should be prepared for daily monitoring, reporting, issue resolution, and acting as a central liaison for ATM operations. **Deadline** 23rd October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/atm-co-ordinator-fidelity-services-group-1 Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.