Operations Manager (Freight/ Logistics)

In brief

**Overview** This role at Ellahi Consulting is for an Operations Manager (Freight/Logistics) responsible for overseeing and managing all operational activities. This includes linehaul, customer service, route planning, fleet coordination, and proof of delivery processes. The successful candidate will drive operational efficiency, maintain service standards, manage people and resources, and ensure that operational targets and customer expectations are met. **What you will do** * Lead, manage, and motivate operational teams to achieve business objectives, assisting with recruitment, assessment, training, and development, and supporting performance management and team-building initiatives. * Monitor team performance, promote accountability, teamwork, and continuous improvement, and address operational or personnel challenges. * Oversee daily courier operations and linehaul activities, monitoring departure and arrival times to maintain schedules. * Coordinate linehaul movements, address delays or disruptions, and ensure efficient completion of collections, deliveries, and shipment processing. * Develop contingency plans to minimise disruptions and maintain service continuity. * Monitor service delivery performance to meet customer expectations, investigate and address service issues like missed collections, non-deliveries, and late deliveries. * Implement corrective actions to improve service levels, work with teams to resolve customer complaints, and promote a customer-focused culture. * Oversee route planning and analyse route productivity, identify inefficiencies, implement corrective measures, and monitor operational performance. * Ensure efficient use of routes and resources to achieve service and productivity targets. * Coordinate fleet allocation to meet operational requirements, monitor vehicle maintenance, repairs, and availability. * Develop backup plans for vehicle breakdowns, investigate and report accidents and incidents, and maintain fleet standards, safety, and professional vehicle presentation. * Oversee warehouse and yard activities, including scanning, stock rotation, housekeeping, and security. * Monitor shipment processing, packaging, loading, and offloading, ensuring appropriate handling of shipments and materials. * Maintain accurate scanning and shipment records and promote an orderly, secure, and efficient working environment. * Monitor the performance and service delivery of third-party service providers, ensuring they meet required operational standards and addressing service deficiencies. * Oversee Proof of Delivery (POD) processes, ensuring documentation is completed and processed accurately. * Monitor outstanding PODs, resolve discrepancies, and ensure POD information is available for reporting and customer queries. * Ensure compliance with health and safety requirements, monitor PPE use, promote safe working practices, and ensure incidents and accidents are reported and addressed. * Monitor operational performance against agreed targets, prepare and review operational reports, and identify opportunities for improved productivity, efficiency, and service delivery. * Maintain effective communication with internal departments and external stakeholders, adapting to changing business requirements and undertaking additional duties when necessary. **Requirements (from the original advert)** * **Educational Qualifications:** * Matric Certificate Grade 12 – essential. * A relevant tertiary qualification will be advantageous. * A valid driver's licence will be advantageous. * **Essential Work Experience:** * Extensive experience in courier industry operations. * Extensive experience in linehaul operations. * Strong operational background, including the ability to manage and coordinate daily operational activities. * Experience in route planning, route productivity analysis and operational performance monitoring. * Experience in customer service and resolving service-related issues, including missed collections, non-deliveries and late deliveries. * Experience in fleet coordination and management. * Experience in people management, team development and performance management. * **Technical Knowledge and Computer Skills:** * Strong computer literacy, particularly Microsoft Word, Excel, email and reporting systems. * Ability to analyse operational information and prepare reports. * Geographical knowledge of South Africa. * Knowledge of FW systems will be advantageous. * Understanding of route planning, linehaul scheduling, proof of delivery POD processes and fleet operations. * **Essential Skills and Competencies:** * Excellent interpersonal, communication and team-building skills. * Strong leadership and people-management capabilities. * Ability to work under pressure and meet operational deadlines. * Strong planning, analytical and problem-solving skills. * Good time management and organisational abilities. * Ability to implement corrective action to improve operational performance. * Strong customer service orientation. * Ability to build, develop and motivate teams. * High levels of accountability, initiative and commitment to getting the job done. * Flexibility to accommodate changing operational requirements and working hours. * **Personal Attributes:** * Passionate, energetic and results-driven. * A team player with strong interpersonal skills. * A people-oriented individual who can build and maintain effective working relationships. * Willingness and ability to grow and develop within the organisation. * Professional appearance and well-groomed presentation. * Adaptable and solutions-oriented. * Own transport is essential. **Who should apply** The ideal candidate is a passionate, energetic, and results-driven operational leader with extensive experience in the courier and linehaul industries. They should possess strong leadership and people-management capabilities, coupled with excellent interpersonal, communication, and team-building skills. This individual must be highly accountable, take initiative, and be committed to achieving operational targets, including maintaining customer service standards, improving route productivity and efficiency, and effectively managing warehouse, fleet, and third-party operations. A solutions-oriented, adaptable team player who can build and maintain effective working relationships, work under pressure, meet deadlines, and continuously seek improvement will thrive in this role. They should also demonstrate a willingness to grow and develop within the organisation. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/operations-manager-freight-logistics-ellahi-consulting Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Microsoft Excel
• Customer service
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.