Legal Intake Supervisor -66012481189

In brief

Overview This role is for a Legal Intake Supervisor, an Independent Contractor position for a fast-paced, client-focused legal practice headquartered in New York City. The practice specializes in high-stakes consumer law, including Criminal Defense, Immigration, and Family Law. The supervisor will oversee and elevate the high-volume legal intake department, managing, coaching, and scaling a global team of remote intake receptionists. The position is remote, with a priority for candidates located in SA/LatAm/PH, working hours from 9 AM - 6 PM EST (NY). The salary range for this role is market-related. What you will do As the supervisor of the primary conversion engine, you will be responsible for driving lead conversion, optimizing intake workflows, maintaining rigorous quality control, and cultivating a high-performance culture across a distributed international team. Key responsibilities include: * Directly supervise, mentor, and performance-manage a global, remote team of legal intake receptionists to ensure seamless 24/7 or extended-coverage operations. * Monitor lead response times, call quality, and consultation booking rates; implement data-driven strategies to consistently achieve and exceed monthly conversion targets. * Conduct regular call audits and transcript reviews to ensure adherence to firm scripts, compliance standards, and empathetic client communication in sensitive practice areas (Criminal Defense, Immigration, and Family Law). * Continuously refine intake protocols, objection-handling scripts, and lead-routing workflows within the legal CRM to eliminate friction in the onboarding process. * Design and execute structured onboarding, ongoing coaching, and professional development programs for intake specialists. * Track key intake metrics (e.g., call volume, contact rate, conversion rate, cost-per-lead acquisition) and present actionable performance insights to firm leadership. Requirements (from the original advert) * Direct prior experience running and supervising an intake team at a law firm practicing criminal defense, immigration, and/or family law. * Minimum 5+ years in a supervisory or management role within legal intake or legal sales operations. * Proficiency with Clio, Lawmatics, Slack, Dialpad (phones), Zapier, and Claude. * Familiarity with AI and other large language models (LLMs), and comfort using them in day-to-day intake work. * Exceptional verbal and written English communication skills, with strong empathy and persuasive capability. * Fully equipped home office environment with reliable high-speed internet and quiet workspace capability to work aligned with U.S. business hours. Who should apply The ideal candidate is a highly experienced, results-driven Legal Intake Supervisor with a proven leadership track record. They should be capable of managing, coaching, and scaling a global team of remote intake receptionists, ensuring prospective clients receive immediate, empathetic, and professional engagement. This role requires an individual who can drive lead conversion, optimize intake workflows, maintain rigorous quality control, and cultivate a high-performance culture. Strong verbal and written English communication skills, empathy, and persuasive capabilities are essential. The candidate must be familiar with specified legal software and comfortable using AI/LLMs in daily work, operating from a fully equipped home office aligned with U.S. business hours. Deadline Not specified Reference Original posting: https://recruitcrm.io/apply/17920816711300072484OWk?source=Jobspage&new=yes Source: somewhere

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