VAPS Claims Processing Consultant

In brief

Overview This is an explanation of the VAPS Claims Processing Consultant role at Telesure Investment Holdings (TIH). The primary purpose of this position is to gather necessary information from insured individuals or designated parties to validate claims, utilizing all available resources. What you will do * Help manage customer by carrying out standard activities to complete the customer request. * Ask questions, collect data from a variety of sources, analyse information and investigate claim. * Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA. * Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs. * Respond to routine requests using telephonic conversation or emails internal and external. * Create, organise and maintain files containing the correspondence relating to policies and matters. * Prepare and manage claim documentation for customers. * Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional. Requirements (from the original advert) * Matric / Grade 12/ SAQA Accredited Equivalent Essential * Regulatory exam 5 Advantageous * 0-1 year experience, especially client services – which includes capturing applications, instructions, reporting, and attending to IFA and client queries Essential * Experience in the Financial Services environment Advantageous Who should apply Individuals interested in validating insurance claims by gathering information and managing customer interactions should apply. The role requires the ability to collect and analyze data, investigate claims, organize one's work schedule to meet SLAs, and administer claims processes. Candidates should be proficient in handling correspondence, managing documents, and preparing claim documentation. An aptitude for identifying and explaining additional products or services to customers (up-selling) is also relevant. Essential qualifications include Matric/Grade 12 or equivalent, and 0-1 year of client services experience, particularly involving applications, instructions, reporting, and queries. Experience in the financial services environment and a Regulatory exam 5 are considered advantageous. Deadline Not specified Reference Original posting: https://www.myjobmag.co.za/job/vaps-claims-processing-consultant-telesure-investment-holdings-tih Source: myjobmag

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