Branch Consultant Krugersdorp

In brief

Overview This role is for a Branch Consultant at Finbond Mutual Bank in Krugersdorp. The main purpose of the job is to provide sales, promotion, communication, and administrative services to clients, focusing on clear communication and effective administration to support the organization's objectives. The Branch Consultant will report directly to the Branch Manager. What you will do * Promptly and professionally answer and handle incoming telephone calls in accordance with company standards. * Accurately record client information on the company’s Delfin computer system. * Promptly and effectively handle any complaints received from clients, other branches, and Head Office. * Promptly and effectively handle any enquiries regarding payments (EFT, Allps, Nupay, etc.). * Assist with checking and capturing Nupay reports and following up on failed transactions. * Assist with minimizing Bad Debt. * Perform daily balancing of the Cash Box. * Assist with the accurate completion of Daily, Monthly, and other reports required from Head Office. * Assist with the reconciliation of all client accounts, regularly updating file notes. * Accurately maintain administration records, including all information required for issuing loans. * Properly and accurately operate company computer systems and processes in accordance with laid down procedures. * Engage in marketing and product sales. Requirements (from the original advert) * Minimum matric * Knowledge of financial services industry * No criminal record * Clear ITC Who should apply An ideal candidate should be able to demonstrate empathy and patience with clients and colleagues, alongside an ability to communicate orally in a clear, respectful, honest, assertive, and persuasive manner. Strong numeracy and literacy skills are required to ensure accuracy. The candidate should possess a flair for administrative organization and detail, maintain a positive attitude, and have a ready knowledge of the company’s loan products (types of loans) as well as Consumer Finance, including the pricing of each product. Proficiency in operating a computer and peripherals effectively and at acceptable speeds is essential, as is an understanding of the need for urgency when dealing with daily and monthly reports, complaints, and queries. Accuracy in the maintenance of records and systems is critical. The successful applicant should be able to remain calm and resolve conflict, converse in at least two languages spoken within the market place, comply with all workplace rules and procedures, and demonstrate a willingness to undertake duties beyond the confines of their job. Deadline 16th October, 2026 Reference Original posting: https://www.myjobmag.co.za/job/branch-consultant-krugersdorp-finbond-mutual-bank Source: myjobmag

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