Technical Service Manager

In brief

**Overview** This role is for a Technical Service Manager at a South African company that builds wireless communication systems for the security industry, specifically for monitoring home and business alarms. The successful candidate will lead the Technical Department to deliver high-quality technical support, network commissioning, repairs, and after-sales service. **What you will do** * Manage local and international technical support, 24/7 standby services, and emergency response teams. * Monitor response times, service quality, and resolution rates to ensure service excellence. * Oversee end-to-end network deployment—from planning and quotes to manufacturing coordination, commissioning, and maintenance. * Enforce quality control standards across manufacturing, testing, and run-up operations. * Systematically track, analyze, and report field/manufacturing faults; collaborate with R&D to eliminate recurring issues. * Direct the Service & Repairs team to meet a 3-day repair turnaround target while minimizing waste and controlling operational costs. * Develop and optimize departmental workflows, standard operating procedures, and inventory/stock control systems. * Maintain the departmental risk register, protect confidential assets, and enforce security protocols. * Resource and plan annual maintenance schedules, network upgrades, and commissioning projects. * Manage full team lifecycle: recruitment, role definition, performance management, and corrective action. * Design and deliver internal skills training for technicians and structured programs for external clients. * Ensure technicians are fully equipped, compliant, and up-to-date with documentation. * Submit weekly operational updates and present monthly performance metrics to EXCO. * Partner with Sales, Production, Accounts, and Stores to align operational requirements. **Requirements (from the original advert)** * Technical: Deep background in electronic systems and network infrastructure. * Leadership: Proven track record in team management, recruitment, and performance accountability. * Operations: Strong expertise in quality control, process design, risk management, and inventory systems. * Communication: High-level reporting, cross-functional collaboration, and client-facing engagement. **Who should apply** The ideal candidate is an experienced leader with a deep technical background in electronic systems and network infrastructure. They should have a proven track record in team management, recruitment, and performance accountability. Strong expertise in quality control, process design, risk management, and inventory systems is essential, along with excellent communication skills for high-level reporting, cross-functional collaboration, and client engagement. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/it-computer/other-it-computer/johannesburg/technical-service-manager-id-7582074 Source: jobmail

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