Master Data Analyst

In brief

**Overview** The Master Data Analyst at CHEP plays a crucial role in supporting internal and external customers within the AMETA region. This position focuses on the efficient creation and maintenance of CHEP's Customer Master Data, ensuring its accuracy, integrity, and consistency. The role is integral to data governance and management initiatives, including auditing customer and pricing master data. Additionally, the analyst supports process improvement and standardisation projects aimed at enhancing operational efficiency, specifically assisting with pricing and customer projects, account structure creation, pricing solutions, and automation initiatives for the AMETA business. **What you will do** The Master Data Analyst's responsibilities include: * Performing detailed data analysis and quality control to identify and resolve irregularities by collaborating with data engineering, business units, and IT teams. * Developing and monitoring KPIs to ensure compliance with data quality SLAs and proactively addressing potential data issues. * Designing and implementing data integrity measures, including automation solutions, to streamline workflows and reduce manual errors. * Maintaining and enhancing master data records using systems such as SAP, Salesforce, PowerBI, and SQL, ensuring data is current, reliable, and accessible. * Collaborating with cross-functional teams to identify process inefficiencies and recommend solutions for optimizing data management and reporting capabilities, aligning data quality with dynamic business needs. * Creating and maintaining documentation for all data-related processes, including system configurations, data governance policies, and troubleshooting procedures. * Providing training and support to internal stakeholders on data tools and processes to promote best practices and drive consistency across regions. * Participating in data-related projects, ensuring data integrity standards are maintained throughout the implementation of new systems or process changes. * Ensuring Salesforce requests/activities are accurately and timeously completed, including account location opening, pricing, account closure, and general support for the CHEP invoice production process. * Managing the loading of new scheduled BI reporting and maintaining current schedules when changes are required. * Performing pre and post billing checks on a weekly basis. * Maintaining customer master data in Salesforce and SAP where dual maintenance is required, delivering first-class customer service, and striving to achieve departmental SLAs. * Responding to requests via Salesforce and liaising with internal customers via email and telephone. * Liaising and building relationships with other internal departments to ensure the highest quality of master data is maintained. * Managing the integrity of master data, taking appropriate action for anomalies or errors, and addressing possible blockages to ensure operational efficiency. * Acting as a Subject Matter Expert for projects impacting Masterdata. * Managing regression testing when deemed necessary. * Supporting Robotics Process Automation (RPA) through reviewing and testing Master data automations, and manually processing MD requests during automation outages as needed. * Supporting annual standard pricing uprate programs through mass updates of SAP pricing data. * Supporting change and continuous improvement projects for both organisation and process, to meet customer and business needs. * Supporting Internal and External Audit teams reporting as requested. * Resolving invoicing problems on a weekly basis. * Continuously reviewing processes to implement automation and process efficiencies. **Requirements (from the original advert)** * **Qualifications:** Certification in Information Systems, Computer Science, or Data Analytics. * **Experience:** * Experience in data management with accuracy and attention to detail. * Experience with SAP, Salesforce, and Excel. * Minimum of 12 months experience working in a Master Data or administrative environment. * **Skills and Knowledge:** * Intermediate Microsoft Excel skills. * Good written and verbal communication skills. * Good analytical and problem-solving skills. * Must be logical and have a methodical work ethic. **Who should apply** The ideal candidate is someone who can navigate and manage complex data environments, adapting to changing business needs and working effectively across diverse countries, time zones, and cultures. They should be capable of meeting the requirements of a broad range of internal customers across various functions and disciplines, managing mass updates/requests, and multitasking effectively between day-to-day responsibilities and project work while consistently meeting work queue and SLA deadlines. The candidate should be driven by achieving timeliness and accuracy in master data updates, ensuring SOP compliance, driving efficiency gains, enhancing customer satisfaction, and fostering team engagement. They must possess a logical and methodical work ethic, coupled with strong analytical, problem-solving, and communication skills. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/master-data-analyst-chep Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• SQL
• Power BI
• Microsoft Excel
• SAP
• Salesforce
• Customer service

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Job description

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