Principal UX Writer

In brief

**Overview** This Principal UX Writer role at NedBank involves collaborating with product designers and developers to craft clear, engaging, and persuasive copy for digital products. The position also focuses on designing and optimizing prompts for AI models to ensure accurate, relevant, and coherent outputs, and working with data scientists and AI researchers to enhance the company's LLM capabilities. **What you will do** * Work with CX, UX, and UI designers, business, tech, and marketing to design conversations for seamless user journeys across digital platforms. * Drive alignment on style, voice, and tone to deliver user-friendly, on-brand content that enhances the overall client experience across channels. * Experiment with and document various prompt techniques to improve AI performance and customer satisfaction. * Define and document standards, patterns, principles, and processes to establish and reinforce a unified content approach. * Identify and articulate problematic moments in user flows with the goal of raising the CX bar. * Present work to stakeholders and manage good relationships with them. * Support the achievement of the business strategy, objectives, and values. * Contribute to the Nedbank Culture building initiatives e.g. staff surveys etc. * Participate and support corporate responsibility initiatives for the achievement of business strategy. * Seek opportunities to improve business processes, models, and systems though agile thinking. * Drive vision for product language and content across customer journeys. * Influence and adapt to stakeholder feedback. * Lead, collaborate with, and influence with or without mandate design, tech, and product teams. * Develop playbooks for execution of content strategy across the enterprise. * Manage projects and copy requests from across the enterprise, prioritising tasks, managing approvals, and tracking time spent. * Manage content outputs or resources across work streams and multiple project sprints. * Provide direction and mentorship to junior writers and educate cross-functional partners on the role of content. **Requirements (from the original advert)** * **Minimum Experience Level:** 5 to 9 years in Digital Copywriting. * **Preferred requirements:** * Degree or diploma in English, copywriting, communications or journalism. * Certification in UX writing, content strategy, UX or design. * **Competencies:** * Ability to bring team or squad members together to gather and synthesise all their different perspectives on the product and the work required to deliver a user story, including setting the priorities for the backlogs. * Capability to write communication, business documentation, briefs and missives, using appropriate Nedbank tone, style and language. * Engaging with upper and lower levels of management, including stakeholder management, role management, external stakeholder management. * Knowledge of and the ability to fully engage participants in creating, discovering and applying learning insights using a facilitative approach. * Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. * Ability to write, proofread, edit journeys, propose journeys, all in Nedbank relevant language and style. * Working cooperatively with others to help a team or work group achieve its goals. * Actively identifying or creating and taking advantage of learning opportunities. * Using newly gained knowledge and skills on the job and learning through their application. * Taking full advantage of opportunities to receive and explore feedback about own performance from assessments, managers, co-workers, internal partners, or customers. * Responding favourably to feedback and using it constructively to take action to improve knowledge, skills, behaviour and influence or impact on others. * Effectively managing one’s time and resources to ensure that work is completed efficiently. * Continually achieving a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas. * Keeping up with current developments and trends in areas of expertise. * Leveraging expert knowledge to accomplish results. * **Exposure:** * General IT operational experience. * Multiple operating systems. * Application programmes. * Operating systems. * IT infrastructure and system analysis. * Working with diverse teams. **Who should apply** An experienced Digital Copywriter with 5 to 9 years in the field, ideally holding a relevant degree/diploma or certification in UX writing, content strategy, UX, or design. The ideal candidate is a collaborative individual capable of working with cross-functional teams (designers, developers, data scientists, AI researchers) to craft digital product copy, optimize AI prompts, and enhance LLM capabilities. They should be proficient in defining content standards, managing stakeholders, mentoring junior writers, and leading content strategy initiatives, demonstrating strong communication, problem-solving, and continuous learning abilities, along with IT operational exposure. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/principal-ux-writer-nedbank-1 Source: myjobmag

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