Credit Support Manager

In brief

**Overview** This role at Nedbank is for a Credit Support Manager, an individual contributor position focused on providing high-quality administrative, operational, and coordination support within the credit environment. Despite the "Manager" title, this role does not involve people management responsibilities. The position is central to credit governance and operational coordination, requiring a highly organised and detail-driven professional to ensure efficient workflow execution, governance alignment, and strong stakeholder support for accurate decision-making and smooth credit operations. It offers the opportunity to develop advanced administrative capabilities, gain exposure to senior stakeholders, and contribute to process improvement across the credit value chain, potentially leading to future opportunities in governance, operations, business management, or specialist credit roles. **What you will do** * Execute daily credit support activities with accuracy, consistency, and strong attention to detail. * Prepare, organise, and maintain documentation, meeting packs, logs, submissions, minutes, and follow-ups. * Ensure all tasks meet required turnaround times, quality expectations, and service levels. * Maintain structured, audit-ready records and governance artifacts. * Coordinate diaries, scheduling, meetings, and approval processes across multiple credit stakeholders. * Prepare agendas, supporting documents, and presentations for meetings. * Record high-quality minutes and track action items to ensure timely closure. * Communicate updates, changes, and follow-ups professionally and promptly. * Serve as a reliable point of contact for Credit Governance teams, Cluster teams, Group Risk, administrators, and executives. * Understand stakeholder needs and proactively support them with accurate information and documentation. * Facilitate alignment across teams by sharing updates, coordinating dependencies, and managing expectations. * Maintain strong professional communication standards when engaging with senior leaders. * Ensure all outputs adhere to governance frameworks, policies, mandates, and regulatory expectations. * Support audit requirements by providing complete, accurate, and well-organised documentation. * Maintain high levels of confidentiality, data integrity, and compliance. * Identify opportunities to improve operational efficiency and workflow effectiveness. * Support the implementation of new processes, systems, and ways of working. * Suggest refinements that enhance accuracy, speed, and stakeholder experience. * Collaborate with colleagues across the broader credit ecosystem to ensure seamless workflows. **Requirements (from the original advert)** * **Essential Qualifications - NQF Level:** * Matric / Grade 12 / National Senior Certificate * Advanced Diplomas/National 1st Degrees * **Preferred Qualification:** * Business Administration, Finance, Operations Management or related disciplines, providing grounding in governance, process management, and structured administrative functions. * **Preferred Certifications:** * Not specified * **Minimum Experience Level:** * 3+ years’ experience in a banking, credit, or governance-aligned environment, with proven ability to operate in accuracy-driven and compliance-focused workflows. * Demonstrated capability in high-volume administrative operations, managing multiple tasks, documentation cycles, and tight deadlines effectively. * Strong organisational and coordination skills, including managing diaries, meetings, schedules, action logs, and operational dependencies. * Excellent written and verbal communication abilities, with experience drafting minutes, correspondence, submissions, and engaging professionally with senior stakeholders. * Solid understanding of governance processes, policy requirements, internal controls, and proficiency with standard corporate productivity tools and systems. * **Technical / Professional Knowledge:** * Client Service Management * Financial Accounting Principles * Business administration and management * Governance, Risk and Controls * Communication Strategies * Operations planning * Policy & Procedural Knowledge * **Behavioural Competencies:** * Driving Innovation * Business Acumen * Customer Focus * Continuous Improvement * Decision Making * Building Customer Relationships **Who should apply** This role is suited for a highly organised and detail-driven professional with advanced administrative capabilities, who thrives in a compliance-focused, accuracy-driven environment. The ideal candidate will have strong organisational, coordination, and communication skills, with proven experience in high-volume administrative operations and managing tight deadlines. They should possess a solid understanding of governance processes and policies, demonstrate a continuous improvement mindset, and be adept at engaging professionally with senior stakeholders. This position is ideal for someone looking to deepen their technical competence in credit governance and operations, contribute to process improvements, and gain exposure across the credit value chain. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/credit-support-manager-nedbank-2 Source: myjobmag

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At a glance

• At least 3 years of experience.

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