BI Operations Manager

In brief

**Overview** This role at Smollan is for a BI Operations Manager. The position involves acting as a strategic liaison between the Business Unit and the Smollan Field Intelligence CoE, governing the operational ecosystem and master data, delivering high-impact commercial insights, managing cross-functional client and stakeholder relationships, and overseeing financial management, team capability building, and mentorship within the operational intelligence department. **What you will do** * **Strategic CoE Alignment & Technology Roadmap Governance:** * Serve as the primary strategic liaison between the Business Unit and the Smollan Field Intelligence CoE to evaluate, pilot, and scale corporate technical innovations such as automated workforce tools and next-gen systems features. * Ensure the Business Unit strictly adheres to group-wide data architecture guidelines and platform compliance frameworks while successfully prioritising localised technical enhancements within the global IT backlog. * **End-to-End Operational Ecosystem & Master Data Stewardship:** * Govern the overall reliability, system structure integrity, and processing workflows across the Business Unit’s technical engine room, specifically overseeing Master Data architectures, Mobility tools SMART, and Workforce Scheduling platforms. * Be accountable for cross-functional data accuracy protocols to ensure that staff-to-store links, secondary master repositories, call cycle structures, and survey logics sync seamlessly without downtime or operational disruption. * **High-Impact Commercial Insights & Action-Standard Implementation:** * Direct the analytical strategy for the business unit, transforming unstructured market data into cohesive, 360-degree performance visibility dashboards for both executive leadership and corporate clients. * Champion the transition from traditional static reporting to active predictive modeling, highlighting performance anomalies, execution blockages, and commercial opportunities that drive localised field performance improvements. * **Cross-Functional Client & Stakeholder Management:** * Partner closely with the Client Development Lead, Business Unit Operations Directors, and customer stakeholders to interpret complex business requirements and negotiate scalable, data-driven SLAs. * Present high-level data diagnostics, operational audits, and performance narratives directly to client executives to validate execution accuracy and demonstrate continuous business value. * **Financial Management, Team Capability Building & Mentorship:** * Formulate, track, and manage the annual operational intelligence departmental budget, proactively mitigating expense variances and tracking operational tool costs. * Provide leadership, clear performance targets, and professional mentorship to the tactical team leaders and specialised specialists, systematically upgrading the technical capability and analytical maturity of the team. **Requirements (from the original advert)** * **Minimum Qualifications:** * Grade 12 * Related diploma / degree * Post graduate qualification – BIS/Informatics * MS Office * Knowledge and understanding of SQL and Business systems * **Minimum Experience:** * 6 years’ experience in the FMCG industry within a systems / analytical environment. * 3 years business and project management experience/manufacturing * Operational experience in the Retail Industry (advantage) * **Knowledge, Skills & Abilities:** * Category brand knowledge * Strong collaboration attitude * Innovative attitude and out-of-the-box thinking * Ability to interpret and translate business requirements * Management and leadership skills * Communication skills * Critical thinking skills * Project Management skills **Who should apply** The ideal candidate should possess a post-graduate qualification in BIS/Informatics or a related degree, along with a Grade 12 certificate, and be proficient in MS Office, SQL, and business systems. They must have a minimum of 6 years of experience in the FMCG industry within a systems or analytical environment, complemented by at least 3 years in business and project management or manufacturing. Operational experience in the Retail Industry is an advantage. Key attributes include strong collaboration, innovative thinking, the ability to interpret business requirements, and robust management, leadership, communication, critical thinking, and project management skills. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/bi-operations-manager-smollan Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• SQL
• Microsoft Office
• Project management

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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