Hospitality Operations Manager

In brief

**Overview** This role is for a Hospitality Operations Manager, recruited by Karen Tupper Recruitment. The position involves leading the day-to-day operations across all hospitality departments, with a strong focus on ensuring consistent service, brand standards, and delivering a premium guest experience within an estate environment. **What you will do** * Lead day-to-day operations across all hospitality departments, ensuring consistent service and brand standards. * Drive guest satisfaction and deliver a premium, seamless estate experience. * Lead, coach and develop Hospitality HODs, supervisors and teams, fostering accountability, collaboration and a positive workplace culture. * Monitor operational performance, budgets, costs, profitability and resource utilisation. * Work closely with the Commercial Revenue Manager to translate revenue and performance insights into effective operational actions. * Oversee operational planning, systems, stock control, compliance, health and safety and quality assurance. * Identify opportunities for continuous improvement, efficiency and sustainable growth. * Manage operational challenges, resolve conflicts and maintain effective communication across departments. * Support a healthy, respectful workplace culture and sustainable work-life balance. **Requirements (from the original advert)** * SA Citizen * Relevant degree or certification in Hospitality, Business, Food & Beverage or Event Management. * 10–12 years’ hospitality experience, including at least 5 years in a senior leadership role. * Proven experience managing multiple hospitality operations, ideally within luxury, boutique, wine-estate or premium environments. * Strong commercial, operational, financial and people-management skills. * Excellent communication, problem-solving and leadership abilities. * High emotional intelligence and a genuine commitment to service excellence. * South African labour, health & safety, environmental and compliance knowledge. **Who should apply** The ideal candidate is a South African citizen with extensive hospitality experience (10-12 years), including significant time (at least 5 years) in a senior leadership position, particularly within luxury, boutique, wine-estate, or premium environments. They should possess strong commercial acumen, operational expertise, financial understanding, and people-management skills. Essential qualities include excellent communication, problem-solving abilities, strong leadership, high emotional intelligence, and a genuine commitment to service excellence, coupled with knowledge of South African labour, health & safety, environmental, and compliance regulations. A relevant degree or certification in Hospitality, Business, Food & Beverage, or Event Management is also required. **Deadline** Not specified **Reference** Original posting: https://www.jobmail.co.za/jobs/professions/agriculture-fisheries-aquaculturist/western-cape/hospitality-operations-manager-id-7586444 Source: jobmail

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At a glance

• At least 10 years of experience.

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