Employee Listening Lead, People Analytics and Insights

In brief

**Overview** This role at NTT is for an Employee Listening Lead within the People Analytics and Insights team. The position involves owning and expanding the global employee listening strategy, from designing survey instruments and managing the listening calendar to analyzing data, communicating insights to senior leadership, and enabling managers to take action based on results. The role ensures compliance with data protection requirements and manages vendor relationships for listening platforms. **What you will do** * **Employee listening strategy:** Own the global employee listening calendar across annual census, pulse surveys, and lifecycle surveys (onboarding, exit, internal mobility), balancing insight needs against survey fatigue. Recommend when to survey, when to use existing data instead, and when to retire survey instruments. * **Listening portfolio expansion:** Build a phased roadmap to extend listening beyond the annual Employee Engagement Survey, prioritized by business need and data readiness. Design and launch onboarding and exit offboarding surveys triggered from HR system events, and extend into lifecycle listening at key moments such as internal moves, promotions, and return from leave. Introduce targeted pulse surveys and develop a 360 feedback offering for leaders and managers, ensuring connectivity of insights across all instruments for a single employee experience view. * **Survey design:** Design and maintain survey instruments, including item writing, scale design, and question libraries, while protecting year-over-year trend comparability. Manage translation and cultural equivalence and define sampling approaches for pulse surveys and targeted listening. * **Analysis and insight:** Run driver analysis, significance testing, and segmentation across the organization, including small-team reporting within anonymity rules. Analyze open-text comments at scale using Qualtrics Text iQ and AI-assisted methods. Link listening data to business outcomes such as attrition, performance, and utilization, in collaboration with the wider People Analytics & Insights team. * **Executive communication:** Translate results into concise narratives for the Senior Leadership Team, regional leaders, and People & Culture business partners. Present findings directly to senior audiences and defend methodology and results. * **Manager enablement and action:** Run the Employee Engagement Survey action-planning cadence, tracking actions and their impact on outcomes. Shape the content and roadmap of AI-enabled manager tools with the AI & Projects team, including data surfacing and adoption measurement. Produce practical guidance for managers to interpret results and act. * **Platform and governance:** Specify, review, and quality-assure Qualtrics configuration (hierarchies, metadata, dashboards, role-based access, anonymity thresholds). Ensure listening activity meets GDPR and local data protection requirements, including works council consultation. Manage the day-to-day relationship with Qualtrics as a vendor. **Requirements (from the original advert)** * 10-12 years in employee listening, people analytics, organizational research, or survey research, with at least 4 years running employee surveys at scale in a large or multinational organization. * Experience building a listening portfolio beyond an annual survey (e.g., onboarding, exit, lifecycle, or pulse programs). * Strong survey methodology: item and scale design, validity, trend management, sampling, and cross-cultural survey administration. * Working knowledge of Qualtrics EmployeeXM, deep enough to specify and quality-assure hierarchies, metadata, dashboards, role-based access, and anonymity thresholds. * Applied statistics: driver analysis, regression, significance testing, and segmentation. Hands-on use of R or Python alongside Qualtrics. * Text analytics experience, including Qualtrics Text iQ or equivalent, and familiarity with AI-assisted comment analysis. * A track record of presenting survey insight to senior leaders and influencing decisions. * Experience turning results into manager action, with evidence of how adoption was driven and measured. * Ability to deliver through colleagues and stakeholders across regions and time zones, even those not directly managed. * Sound understanding of confidentiality, GDPR, and ethical use of employee data. * Bachelor's degree in psychology, statistics, social sciences, economics, or a related field. * Fluent professional English, written and spoken. **Nice to have:** * Master's degree in industrial-organizational psychology, organizational behavior, or quantitative social science. * Qualtrics EX certification, or experience as a Qualtrics EX administrator. * Experience consolidating survey platforms or programs across entities, for example after a merger. * Experience designing or running 360 feedback programs. * Experience with AI assistants or chat-based tools that surface survey data to managers. * Qualtrics API or HRIS integration experience (Workday, SAP SuccessFactors, or similar). * Experience with works councils and European employee consultation requirements. * Professional proficiency in Spanish or another major language used in NTT DATA's workforce. * Mentoring or informal team leadership experience. **Who should apply** An experienced professional with 10-12 years in employee listening, people analytics, organizational research, or survey research, specifically with at least 4 years running large-scale employee surveys in a multinational organization. The ideal candidate will possess strong methodological skills in survey design and analysis, proficiency with Qualtrics EmployeeXM, text analytics, applied statistics (R or Python), and a proven ability to translate complex insights into concise narratives for senior leaders, influencing decisions and driving manager action. A sound understanding of data ethics and privacy (GDPR) is essential, along with a Bachelor's degree in a relevant field and fluent professional English. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/employee-listening-lead-people-analytics-and-insights-ntt-global-networks Source: myjobmag

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• Python
• SAP

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