AI Platform Maintenance Team Lead

In brief

**Overview** This role at NTT DATA is for an AI Platform & Application Maintenance Team Lead. The primary responsibility is to coordinate the maintenance and support activities for aXet applications. The Team Lead will lead a maintenance team focused on analyzing, prioritizing, and resolving incidents, while acting as the main technical and operational point of contact for Support, Development, Infrastructure, and other relevant teams. The position requires ensuring efficient incident management, clear and timely communication, adherence to service levels, and addressing recurring issues with sustainable solutions, combining technical expertise with team coordination, stakeholder management, and continuous service improvement. **What you will do** * Lead, coordinate, and support the application maintenance team responsible for resolving incidents and delivering corrective changes. * Act as the primary liaison between the maintenance team, Support teams, development teams, infrastructure teams, and other stakeholders. * Receive, assess, prioritize, and assign incidents based on business impact, urgency, complexity, and agreed service levels. * Ensure timely and clear communication on incident status, estimated resolution times, blockers, workarounds, and final outcomes. * Coordinate the resolution of high-priority and complex incidents, including escalation to the appropriate technical teams when required. * Monitor incident queues, workloads, response times, resolution times, and service-level compliance. * Facilitate daily or regular follow-up sessions with Support and Development teams to review open incidents, priorities, risks, and dependencies. * Ensure root-cause analyses are performed for recurring or critical incidents and that preventive actions are implemented. * Promote the documentation of incidents, known errors, workarounds, technical solutions, and operational procedures. * Review maintenance changes and ensure that fixes comply with quality, security, testing, and deployment standards. * Identify opportunities to improve monitoring, alerting, automation, support processes, and application reliability. * Provide technical guidance, mentoring, and performance support to maintenance team members. * Report regularly on service health, incident trends, key risks, recurring issues, team capacity, and improvement initiatives. **Requirements (from the original advert)** * Proven experience in application support, maintenance, production operations, or technical service management. * Previous experience leading or coordinating a technical team is highly desirable. * Solid technical understanding of Angular and Node.js environments, or similar web application technologies. * Experience working closely with Support, Development, Infrastructure, and Quality Assurance teams. * Ability to manage multiple priorities while maintaining a customer- and service-oriented approach. * Proactive, structured, analytical, and results-driven mindset. * Strong ownership and accountability for service quality and incident resolution. **Who should apply** This role is suitable for an experienced professional in application support, maintenance, production operations, or technical service management. The ideal candidate will have demonstrated leadership or coordination experience within a technical team and possess a solid technical understanding of web application technologies like Angular and Node.js. They should be skilled at collaborating with various internal teams including Support, Development, Infrastructure, and Quality Assurance, and be able to manage multiple priorities with a customer- and service-oriented approach. A proactive, structured, analytical, and results-driven individual who takes strong ownership and accountability for service quality and incident resolution would thrive in this position. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/ai-platform-maintenance-team-lead-ntt-global-networks Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• JavaScript
• Angular
• Node.js
• Project management
• Agile / Scrum

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

Before you apply

• Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
• Legitimate employers do not charge application, registration or training fees.
• Don't send your ID or bank details before you have confirmed the employer is real.

How to spot a job scam

Before you apply

• Read the full advert and confirm you meet the minimum requirements before applying.
• Tailor your CV headline and most recent experience to the job title and key skills.
• Note the closing date and reference number, and keep a copy of what you submit.
• Apply only through the employer or job board link — never pay to apply.