Technical Manager - East Rand

In brief

**Overview** This is an explanation of the role of Technical Manager for Fidelity Services Group, located in the East Rand. The primary purpose of this position is to manage all services delivered in the area, handle client queries, and oversee service technicians. **What you will do** The Technical Manager will be responsible for a range of duties encompassing technical operations, environmental health and safety (EHS), people management, and administration. Key responsibilities include: * Planning and managing service callouts. * Liaising with clients regarding technical and account queries. * Meeting Field Force Transformation (FFT) targets. * Ensuring proper stock control and counts in technical vehicles, as well as conducting inspections. * Managing Health and Safety aspects and addressing injuries on duty. * Conducting SHE inspections for ladders, electrical equipment, PPE, and vehicle checks. * Conducting SHE meetings and toolbox talks with Installations staff. * Identifying training and development needs among staff and providing coaching. * Completing necessary paperwork for the recruitment of terminated staff or new positions. * Managing staff, including HR-related issues and staff development. * Working closely with staff members to identify and resolve queries, and ensuring staff wellbeing. * Completing various reports, including figures and targets, late service calls, fuel consumption and kilometres, red/green flag, and SMS tests. * Checking and distributing fines to installations staff and obtaining signed Acknowledgements of Debt (AOD’s). * Checking individual installers' cellphone bills and obtaining signed AOD’s. * Checking Installer drive sheets for arrival and departure times at sites. * Receiving and attending to Listener notes and providing feedback. * Addressing emails received from internal departments and providing feedback. **Requirements (from the original advert)** * Grade 12 or equivalent * Minimum 3 years management experience * Customer Service experience * People management experience * Computer literate MS Office, Listener, Outlook, Internet * Knowledge of Listener advantageous * PSIRA Registered Grade B * Valid Driver’s Licence * Conversant in SAIDSA requirements **Who should apply** Candidates should possess a Grade 12 qualification or equivalent, coupled with a minimum of three years of management experience, specifically including customer service and people management. The ideal applicant will be computer literate across various platforms, including MS Office, Outlook, Internet, and Listener (with knowledge of Listener being an advantage). Furthermore, applicants must be PSIRA Registered Grade B, hold a valid Driver’s Licence, and be conversant in SAIDSA requirements. The role demands an individual capable of overseeing technical operations, managing staff, ensuring compliance with safety standards, and handling administrative tasks efficiently. **Deadline** Not specified **Reference** Original posting: https://www.myjobmag.co.za/job/technical-manager-east-rand-fidelity-services-group Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• At least 3 years of experience.

• Microsoft Office
• Payroll
• Customer service
• Driver's licence

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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