Control Room Operator- Midrand

In brief

Overview This role is for a Control Room Operator (Monitoring Centre Associate I) at Fidelity Services Group, located in Midrand. The primary purpose of this position is to handle incoming signals and monitor all Response and Patrol resources. What you will do * Monitor and action emergency and non-emergency signals. * Contact premises, clients, and key holders via phone. * Record all relevant information into activations using a computer. * Record and report all incidents and accidents to the senior on duty. * Ensure all relevant administrative work and handled signals are completed. * Monitor and action vehicle violations. * Update timesheets. * Report any equipment faults to the appropriate authority on duty. * Refrain from abusing company telephones for private calls. * Ensure effective use and compliance with safety and zero harm standards. * Maintain a clean and tidy workstation. * Provide telephonic assistance for client problems or complaints. * Update client information, such as holiday instructions, for Monitoring Associate IV/V. * Report faulty alarm systems through the appropriate channels. * Record and report sales leads through the appropriate channels. * Maintain sound knowledge about all facets pertaining to the position. * Attend all required meetings and training sessions. * Uphold Standard Operating Procedures. * Meet and keep agreed upon service level and performance targets. * Uphold a high standard of service. * Assist with other ad-hoc tasks and projects as and when required. Requirements (from the original advert) * Grade 12 Matric * Grade C PSIRA Registered Who should apply Candidates who are able to diligently monitor and action signals, maintain accurate records, report incidents, and ensure administrative tasks are completed. The ideal candidate will demonstrate professional communication with clients and colleagues, adhere to company procedures and safety standards, and maintain a tidy workspace. They should be committed to upholding a high standard of service and meeting performance targets. Deadline 13th October, 2026 Reference Original posting: https://www.myjobmag.co.za/job/control-room-operator-midrand-fidelity-services-group-4 Source: myjobmag

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