Multi-Skilled Consultant (12-Month FTC)

In brief

**Overview** This document explains the details of a Multi-Skilled Consultant position at Old Mutual, offered as a 12-month fixed-term contract. **What you will do** Based on the skills outlined in the original advertisement, the responsibilities for this role are expected to include: * Engaging in consultative selling and identifying sales opportunities. * Managing customer complaints and feedback effectively. * Providing comprehensive customer service and understanding customer needs. * Operating within customer service operations frameworks. * Utilizing Customer Relationship Management (CRM) software. * Managing data, including sales data. * Engaging with consumers through digital channels. * Strengthening customer relationships and performing upselling. * Applying probing questions to better understand customer requirements. **Requirements (from the original advert)** The original advert lists the following as requirements: * **Education:** NQF Level 3 & NQF Level 2 - Below school leaving. * **Skills:** Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management CRM Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling. * **Competencies:** Action Oriented, Communicates Effectively, Customer Focus, Decision Quality, Ensures Accountability, Instills Trust, Interpersonal Savvy, Nimble Learning. **Who should apply** The ideal candidate is someone who is highly customer-focused, possesses strong communication and interpersonal skills, and is adept at managing customer relationships and addressing complaints. They should be proactive in identifying sales opportunities, comfortable with digital consumer engagement, and capable of data management. Essential competencies include being action-oriented, accountable, trustworthy, able to make sound decisions, and possessing nimble learning capabilities. Candidates must also meet the specified educational requirement of NQF Level 3 & NQF Level 2 (below school leaving). **Deadline** 15 October 2026, 23:59 **Reference** Original posting: https://www.myjobmag.co.za/job/multi-skilled-consultant-12-month-ftc-old-mutual Source: myjobmag

Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.

At a glance

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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