General Technician (Cape Town)

In brief

Overview This role is for a General Technician based in Cape Town, working for Mustek Limited. The primary purpose of the position is to service, test, and repair various computer equipment, including PCs, Tablets, Notebooks, PSUs, UPSs, monitors, printers, cash registers, and other related components. The technician is also responsible for providing technical support to customers in their specific area or discipline. What you will do * Complete an optimum number of repairs per day, with a minimum target of 4. * Complete work within a turnaround time of less than two days. * Maintain a work rate at above 90% of the Service Level Agreement (SLA). * Maintain a rework rate of below 3%. * Follow the correct test processes for international brands. * Log test results on the server. * Accept repairs on the ERP system immediately after removing the item from the customer store. * Follow up with clients awaiting feedback and update the notes on Studio, updating the client on job progress. * Return 100% of test stock to service stores within 2 days from receipt. * Complete applicable forms, such as fault reports, daily. * Communicate with clients in a friendly and professional manner as a representative of Mustek. * Maintain a professional image with the necessary attention to being clean and neatly dressed. * Contribute to team effort by accomplishing related results as needed. * Stay abreast of technological advancements pertaining to the product range. * Provide customer support, either via e-mail, telephonic, or at the front desk. * Make recommendations to a direct superior in terms of growth, better customer service, etc. * Clean the work area once a week before closing off. * Follow all quality and health & safety requirements, and report any safety hazards or faulty equipment/facilities promptly. Requirements (from the original advert) * Matric * CompTIA A+ * N+ preferred * Valid driver’s license preferred * Minimum of 2 years experience as a technician * Good knowledge of general administrative and internal processes * Knowledge of ICT industry * Knowledge of operating system software, i.e., Windows 10 * Knowledge of relevant technologies hardware * Basic computer literacy, especially in Microsoft applications skills * Problem solving skills analytical * Good communication skills (verbal and written) * Technical skills and problem analysis Who should apply The ideal candidate for this General Technician role is an individual with a minimum of 2 years of technician experience, possessing a Matric certificate and CompTIA A+ certification, with N+ preferred. They should be proficient in the ICT industry, knowledgeable about operating system software like Windows 10 and relevant hardware technologies. The role requires someone with strong analytical and problem-solving skills, excellent verbal and written communication, and basic computer literacy in Microsoft applications. The candidate must be customer-focused, able to maintain professionalism, and committed to meeting daily repair targets, turnaround times, and quality standards (e.g., rework rate below 3%). An ability to manage administrative tasks, log data, and follow up with clients is essential. A valid driver's license is preferred for this position. Deadline 20 October 2026 Reference Original posting: https://www.myjobmag.co.za/job/general-technician-cape-town-mustek-limited-2 Source: myjobmag

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At a glance

• At least 2 years of experience.

• Customer service

Extracted automatically from the advert; confirm requirements on the original listing.

Job description

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