End User Computing Engineer
- Location
- Johannesburg, Gauteng
- Minimum qualification
- Matric / Grade 12
- Closing date
First listed . Last checked at source .
In brief
**Overview** The End User Computing Engineer role at Lesaka Technologies is a frontline position responsible for delivering End User Computing services at an assigned Lesaka Group office. This involves providing hands-on deskside and remote support to employees for hardware, software, Microsoft 365, and connectivity issues. The engineer is expected to resolve the majority of day-to-day incidents and service requests within agreed Service Level Agreements (SLAs) and escalate more complex technical issues to the Senior EUC Engineer. An inherent requirement of this role is the manual handling of IT hardware such as laptops, monitors, and peripherals for device deployment, office moves, and desk-side support, with reasonable accommodation considered upon request. **What you will do** * Provide deskside and remote support, resolving hardware, software, Microsoft 365, and connectivity issues within agreed SLA timeframes. * Log, update, and close tickets accurately in the ITSM platform, recording clear issue descriptions, resolution steps, and time entries. * Escalate incidents beyond L1/L2 scope to the Senior EUC Engineer with a clear handover note covering steps already taken and relevant diagnostic detail. * Deploy, configure, and collect laptops, desktops, and peripherals following the standard provisioning checklist, Intune enrolment process, and asset-tagging procedure. * Operate within group endpoint compliance requirements, refraining from modifying device security settings, bypassing Intune policies, or installing unapproved software. * Recognise and report endpoint security tool alerts (e.g., SentinelOne, Netskope) to the Senior EUC Engineer, escalating critical alerts via documented runbooks rather than acting directly on these platforms. * Maintain the physical organisation of the IT store, spare equipment, and peripheral inventory, flagging low stock levels to the EUC Team Lead. * Ensure all hardware movements are tagged and recorded accurately to support the site asset register. * Prepare and deliver configured devices on or before a new employee's first day, following the standard readiness checklist. * Support device-refresh cycles, office moves, and bulk onboarding events under the direction of the Senior EUC Engineer and EUC Team Lead. * Capture resolution steps in the knowledge base and surface recurring issues to the Senior EUC Engineer for root-cause attention. **Requirements (from the original advert)** * Requires the manual handling of IT hardware (laptops, monitors, peripherals) as part of device deployment, office moves, and desk-side support. * Matric Grade 12, NQF 4. * Practical troubleshooting across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive); workplace experience required. * Ability to follow provisioning checklists and asset-tagging processes accurately. * Familiarity with ITSM ticketing. **Who should apply** The ideal candidate is an individual who approaches every interaction with patience and a genuine desire to help, demonstrating a customer-first attitude. They should be reliable, consistent, and punctual, as frontline support depends on their presence. The candidate is willing to learn, takes feedback constructively from senior staff, and actively develops their technical skills. They are honest about the limits of their knowledge, escalating appropriately rather than experimenting on production devices. Professional conduct, treating employees, peers, and site visitors with courtesy and respect, is expected at all times. Candidates must hold a Matric Grade 12 (NQF 4) and possess workplace experience in practical troubleshooting across Windows 10/11 and Microsoft 365 applications. An aptitude for IT support will be considered for entry-level candidates with relevant qualifications. Key attributes include the ability to accurately follow provisioning checklists and asset-tagging processes, alongside familiarity with ITSM ticketing. **Deadline** 19 October 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/end-user-computing-engineer-lesaka-technologies-1 Source: myjobmag
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At a glance
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Job description
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