Duty Manager
- Location
- Johannesburg, Gauteng
- Closing date
First listed . Last checked at source .
In brief
**Overview** The Duty Manager role at Fidelity Services Group is responsible for the comprehensive protection of a casino's assets, guests, employees, reputation, and gaming operations. This position requires ensuring strict compliance with gaming regulations and company policies within a dynamic environment. **What you will do** * Protect the casino's assets, guests, employees, reputation, and gaming operations while ensuring compliance with gaming regulations and company policies. * Oversee all security personnel and daily security operations. * Develop and implement security policies, procedures, and standard operating procedures (SOPs). * Manage shift schedules and deployment of security officers. * Ensure effective access control throughout the property. * Work closely with the Surveillance Department to monitor non-gaming floors and restricted zones. * Review CCTV footage related to incidents, investigations, and regulatory requirements. * Identify suspicious activities and potential security threats. * Protect casino assets, including cash, chips, gaming equipment, and company property. * Implement loss prevention strategies to reduce theft, fraud, and similar incidents. * Ensure compliance with gaming board regulations, company policies, and applicable laws. * Assist during inspections by regulatory authorities. * Maintain records and reports required by gaming regulators. * Conduct all non-gaming investigations into theft, fraud, and guest disputes. * Collect evidence, interview witnesses, and prepare investigation reports. * Liaise with law enforcement when necessary. * Perform regular security risk assessments. * Identify vulnerabilities in operations and recommend corrective measures. * Develop strategies to address emerging threats. * Lead responses to security incidents, emergencies, and crises. * Manage incidents involving violence, medical emergencies, fire alarms, and threats to guests or staff. * Maintain a safe and secure environment for guests and employees. * Handle customer complaints related to safety and security. * Train, coach, and evaluate security personnel. * Conduct performance reviews and disciplinary actions where necessary. * Promote a strong security culture across the property. * Assist Health and Safety Department to conduct drills for fire emergencies, bomb threats, active shooter scenarios, and business continuity events. * Ensure all team members understand emergency procedures. **Requirements (from the original advert)** * Leadership and people management * Investigation and interviewing techniques * Casino gaming knowledge * Risk management * Regulatory compliance knowledge * CCTV and surveillance systems expertise * Conflict resolution * Incident command and emergency management * Strong report writing and communication skills **Who should apply** The ideal candidate will have extensive experience in security operations, surveillance, and asset protection within a casino environment, coupled with a strong understanding of gaming compliance and regulatory adherence. This role requires a proven leader capable of managing security personnel, conducting investigations, performing risk assessments, and effectively responding to a wide range of incidents and emergencies. Candidates must possess essential skills in people management, CCTV systems, conflict resolution, and strong communication for maintaining a secure and safe environment. **Deadline** 10th October, 2026 **Reference** Original posting: https://www.myjobmag.co.za/job/duty-manager-fidelity-services-group-1 Source: myjobmag
Summary drafted with AI assistance from the original advert. The advert itself is the authority — how we use AI.
Job description
Before you apply
- Confirm the requirements and closing date on the original listing (myjobmag). SPANi lists vacancies from other sites and may not reflect last-minute changes.
- Legitimate employers do not charge application, registration or training fees.
- Don't send your ID or bank details before you have confirmed the employer is real.
Before you apply
- Read the full advert and confirm you meet the minimum requirements before applying.
- Tailor your CV headline and most recent experience to the job title and key skills.
- Note the closing date and reference number, and keep a copy of what you submit.
- Apply only through the employer or job board link — never pay to apply.